We are pleased to announce the release of PhonePad Version 4.21.  Here is a summary of changes that are included in this release:

• Completely replaced the message list control.
• Added an option to disable Inbox message filtering.
• Added an option to delay data connection for Remote Mode.
• Fixed issue with user accounts disabling not working correctly.

New Message List

The grid component used for message lists in PhonePad has always bugged me.  I’ve never liked the way the scrolling works.  As you have no doubt experienced, the scroll thumb in the vertical scroll bar only has 3 positions: top, middle and bottom.  This can be annoying to use, especially if you have a lot of messages.

There are technical reasons why it works this way, and we have been trying to overcome the restrictions for quite some time.  Over the years we have been looking for a way to replace the current grid component with something better.  The main problem has been finding a component that supports the features we require.  Well we have found it, and for the past few weeks we have been retrofitting the new message list into PhonePad.  It hasn’t been an easy task due to the way the new control works, so we had to rewrite large amounts of code to fit it in and get it working.

You may not notice much difference from the screenshot, but you will definitely see the improvement when you use it.

Message Filtering Disabling

Message filtering can be completely disabled under Preferences.

Data Connection Delay Option

There can be problems if you are using PhonePad in Remote Mode (Client/Server) and it is set to start up automatically when Windows starts.  PhonePad may try to connect to the PhonePad Server before the network connection is ready, causing connection errors.  To cater for these situations, we have added an option to delay start up connections.  This setting is controlled by DBConnect.

You can set the exact amount of time for the delay in milliseconds.  1000 milliseconds = 1 second.

Upgrading Your PhonePad Database

You do not need to run DBUpdate after installing the upgrade (there have been no database changes), unless you are upgrading from a version prior to 4.19.

Download PhonePad Version 4.21

You can download version 4.21 by logging in to www.myphonepad.com and selecting the My Downloads option, or by going to the PhonePad download page.

Important: When you upgrade PhonePad, please make sure you don’t accidentally create a second PhonePad database.  If you run DBUpdate, make sure that the Data Directory setting is pointing to your existing PhonePad data folder, and not a new folder.

A new version of MessageSender is now available.  Version 5.09 has the following changes:

• Fixed issue with Activity Log.
• Fixed screen refreshing issue that can occur on Windows 7 machines.
• Minor fixes.

If you are upgrading from a previous version of MessageSender 5, you will need to stop and uninstall the MessageSender service (this can be done in MessageSender  Manager) on your network before upgrading to the new version, otherwise Windows will report errors.

You can download MessageSender 5.09 from the MessageSender home page or from My PhonePad Account.

A new version of MessageSender is now available.  Version 5.07 has the following changes:

• Now creates application data folder for INI file if it doesn’t exist.
• If data corruption is detected, the problem should now be logged in the Activity Log (instead of causing the service to stop).
• Minor fixes.

If you are upgrading from a previous version of MessageSender 5, you will need to stop and uninstall the MessageSender service (this can be done in MessageSender  Manager) on your network before upgrading to the new version, otherwise Windows will report errors.

You can download MessageSender 5.07 from the MessageSender home page or from My PhonePad Account.

PhonePad Version 4.19.5.0 has been released to address the following issues:

• PhonePad not remembering printer selection – FIXED.
• Performance improvements for searches.
• Other minor fixes.

Important: Please remember to run DBUpdate after installing the upgrade as database changes are also required.

If you are a PhonePad client then you can download PhonePad from your online account:  www.myphonepad.com.  Or you can download it from the PhonePad download page.

As previously mentioned, support will be a little slower than normal for the next couple of weeks.  From Nov 7 to Nov 18 2011, our office will be closed while we take a short break before commencing some serious development work on the next major release of PhonePad.  We will still respond to your support requests, but it will take us a little longer to get back to you (typically 48 – 72 hours, instead of the usual 24 hours).

Only email support will be available during this period.  We will be unable to answer your phone call or return your calls.  Additionally, remote support will be unavailable.

Don’t worry – we will respond to your emails and everything will be back to normal on Nov 19 2011.

Please note: Our ordering system is fully automated so if you are wanting to purchase a PhonePad license then you can still do this.  Your order will be processed and you will receive your license within a couple of minutes.

PhonePad Version 4.19.4.0 has been released to address some issues that have been discovered since the release of version 4.19:

• Errors displayed when searching in the message field – FIXED.
• Follow up notes were not always saving correctly – FIXED.
• Follow up list not always refreshing in folders when changing folders – FIXED.
• Message list and follow up list and not refreshing when main screen resized – FIXED.
• Message printing not remembering printer selection (File/Print Setup) – FIXED.

You do not need to run DBUpdate after installing the upgrade (there have been no database changes), unless you are upgrading from a version prior to 4.19.

If you are a PhonePad client then you can download PhonePad from your online account:  www.myphonepad.com.  Or you can download it from the PhonePad download page.  If you already have version 4.19 installed (4.19.0.0 or later), then you can download just the PhonePad executable if you prefer: http://www.cybercom-software.com/files/PhonePad4.exe

Generally we work and provide support 363 days of each year. This year we are taking a short break as we prepare for a new period of intensive software development, so our office will be closed from November 7 to November 18, 2011.  This will affect sales and support:

• Email support will still be available, however, the response time will be up to 48 – 72 hours (rather than the normal 24 hours).
• We will not be able to respond to, or return, phone calls until November 19, 2011 onwards.
• Remote support and online chat will not be available.
• Online ordering will still be available as this is an automated system.

We apologize for any inconvenience this may cause, and we appreciate your patience and understanding.  All sales and support services will be back to normal on November 19, 2011. Until November 7, it’s business as usual.

PhonePad Version 4.19.2.0 has been released to address some issues that have been discovered since the release of version 4.19:

• In some cases, messages in folders were not being found during searches – FIXED.
• Follow up details in folders were not always displayed correctly – FIXED.
• Added drop-down list for searches, which retains previous searches for current PhonePad session.
• Added an option under Preferences for selecting the TAPI device if it’s not detected automatically.

You do not need to run DBUpdate after installing the upgrade (there have been no database changes), unless you are upgrading from a version prior to 4.19.

If you are a PhonePad client then you can download PhonePad from your online account:  www.myphonepad.com.  Or you can download it from the PhonePad download page.  If you already have version 4.19 installed (4.19.0.0), then you can download just the PhonePad executable if you prefer: http://www.cybercom-software.com/files/PhonePad4.exe

We were very saddened to hear about the passing of Steve Jobs.  Thank you Steve for all of your wonderful products, but more importantly for your amazing vision and courage.  You will be missed.