PhonePad Version 4.19.5.0 has been released to address the following issues:

• PhonePad not remembering printer selection – FIXED.
• Performance improvements for searches.
• Other minor fixes.

Important: Please remember to run DBUpdate after installing the upgrade as database changes are also required.

If you are a PhonePad client then you can download PhonePad from your online account:  www.myphonepad.com.  Or you can download it from the PhonePad download page.

As previously mentioned, support will be a little slower than normal for the next couple of weeks.  From Nov 7 to Nov 18 2011, our office will be closed while we take a short break before commencing some serious development work on the next major release of PhonePad.  We will still respond to your support requests, but it will take us a little longer to get back to you (typically 48 – 72 hours, instead of the usual 24 hours).

Only email support will be available during this period.  We will be unable to answer your phone call or return your calls.  Additionally, remote support will be unavailable.

Don’t worry – we will respond to your emails and everything will be back to normal on Nov 19 2011.

Please note: Our ordering system is fully automated so if you are wanting to purchase a PhonePad license then you can still do this.  Your order will be processed and you will receive your license within a couple of minutes.

PhonePad Version 4.19.4.0 has been released to address some issues that have been discovered since the release of version 4.19:

• Errors displayed when searching in the message field – FIXED.
• Follow up notes were not always saving correctly – FIXED.
• Follow up list not always refreshing in folders when changing folders – FIXED.
• Message list and follow up list and not refreshing when main screen resized – FIXED.
• Message printing not remembering printer selection (File/Print Setup) – FIXED.

You do not need to run DBUpdate after installing the upgrade (there have been no database changes), unless you are upgrading from a version prior to 4.19.

If you are a PhonePad client then you can download PhonePad from your online account:  www.myphonepad.com.  Or you can download it from the PhonePad download page.  If you already have version 4.19 installed (4.19.0.0 or later), then you can download just the PhonePad executable if you prefer: http://www.cybercom-software.com/files/PhonePad4.exe

Generally we work and provide support 363 days of each year. This year we are taking a short break as we prepare for a new period of intensive software development, so our office will be closed from November 7 to November 18, 2011.  This will affect sales and support:

• Email support will still be available, however, the response time will be up to 48 – 72 hours (rather than the normal 24 hours).
• We will not be able to respond to, or return, phone calls until November 19, 2011 onwards.
• Remote support and online chat will not be available.
• Online ordering will still be available as this is an automated system.

We apologize for any inconvenience this may cause, and we appreciate your patience and understanding.  All sales and support services will be back to normal on November 19, 2011. Until November 7, it’s business as usual.

Does your modem or other device support TAPI, specifically Caller ID?  To make sure that your device will work with PhonePad’s Caller ID features, check it with this new utility.  Download Caller ID Check and test it with your device.

To use this utility, you will first need to select your TAPI device.  Next, click the Start button so that CallerIDCheck will start listening for phone calls.  If your device supports Caller ID, phone numbers will be displayed in the utility when your phone rings.  If you click the Stop button, the utility will stop listening for calls.  The Exit button closes the utility.

After almost a week without our helpdesk system since the upgrade, we’re please to announce that it’s back online due to an enormous amount of help from the vendor and our web hosting service (HostGator).   Unfortunately many emails that were in the Support email account have somehow been lost in the process, so if you have sent us any support emails in the last few days, could you please re-send them!

Our aim is to respond to support requests within 24 hours.  If you have contacted us for support in the last couple of days and have not received a response, we apologize for the delay and want you to know that we will respond as soon as possible.  We upgraded our helpdesk system over the weekend and unfortunately there are some issues with it.  We are in communication with the vendor to get it resolved as quickly as possible, but in the meantime it may take us a little longer than normal to get back to you.

If you are using PhonePad in Local Mode (the default connection method) on a peer-to-peer network then you will need to create a network share for the PhonePad data folder on the Host computer.

In this example, PhonePad has been installed on the G: drive.  The PhonePad data folder is G:\PhonePad\Data.  This has been made a shared folder by the CreateShare utility, and the share has been given the name PhonePadData (this is the default share name).

The Share Path in this example is \\MARS\PhonePadData (Mars is the name of the Host computer – yours, more than likely, has a different name).

This is what needs to be entered under the Local Database Directory setting in DBConnect on the other computers.

So the steps are:

1. Create the network share on the Host computer using the CreateShare utility.
2. Make a note of the Share Path, eg. \\Mars\PhonePadData.
3. Run DBConnect on the other computers and enter the Share Path in the Local Database Directory field, then click OK.

That’s it.

Our offices will be closed from Wednesday March 9 – Sunday March 13, 2011.  Remote support will be unavailable during this period.  Email support will be available but there will be longer than normal delays, ie. we will probably answer within 48 hours rather than our standard 24 hours.

We apologize in advance for any inconvenience this may cause.  Things will return to normal next week.

PhonePad Version 4.16 has been released and is now available for download.   This release has the following new features:

• Caller ID – When the phone rings, PhonePad detects the caller’s phone number and displays it in a popup message.  But that’s not all.  If the caller is in the PhonePad Address Book, PhonePad will automatically look up and display the caller’s details.  So you will know exactly who’s calling before you even answer the phone.
• Received Calls Log – Using Caller ID functionality, PhonePad will automatically keep a record of all received calls.  If you’re away from your phone, you can view a list of all missed calls, create a phone message, or even call them back.
• Automatically Display New Messages – Set this option and messages will be automatically display as you receive them.
• Move Follow Up Notes – Follow up notes can be moved to another message by editing the Message ID of the note.

The following issues have been fixed in this release:

• Fixed issue with follow up notes sometimes being assigned to the wrong message.
• Fixed issue with new messages sometimes not being displayed in the Inbox.
• Minor fixes.