…and annoying.  For some reason our domain name registrar didn’t auto-renew our domain name, sent us no notification or warnings, etc. and our main domain was taken off the air, despite the fact we have been with them for around 14 years or so.  As soon as we realized what had happened we got it sorted out, but it meant the website was down for at least 24 hours.  If you had problems reaching our website or contacting us, please accept my apologies.

If all goes according to plan, PhonePad 4.15 will be released within the next week or so.  In addition to improved performance and some other changes, we think you will appreciate the enhanced Follow Up functionality.

This will be a free upgrade for all licensed PhonePad users.

Stay tuned.

All the best to you from everyone here!  We hope you have a great 2010.

Seasons greetings! To all PhonePad users, those thinking of becoming PhonePad users, and to those who decided PhonePad isn’t for them, we wish you and your families all the very best for this holiday period.

PS. Support will be available over the holiday period, with the exception of Christmas Eve, Christmas Day and New Year’s Day.

We have just released a new version of DBRepair, the utility for fixing problems with your PhonePad data.  This new version has an improved interface and can fix problems the previous version couldn’t.

During the repair process with previous versions it would sometime appear as though DBRepair had frozen, when in fact it was not refreshing the user interface because of intense repair operations.  This has been improved with the new version, as you can see from the screenshot below.

In addition to the overall progress, DBRepair now displays the progress of the individual operation being performed.  Icons make it easy to identify any problems that need your attention.

The current version of PhonePad has been rebuilt with the new version of DBRepair.  You can either re-download PhonePad Version 4.13, or you can download DBRepair using the links below.

• Download DBRepair application
• Download DBRepair help file
• Download DBRepair user guide
• Access DBRepair online help

Hey, guess what.  We decided to totally revamp the client portal and, after a few weeks of development in the dungeon, it’s now online and ready for use.  The previous version of the portal was known as Client Central.  The new portal is called My PhonePad Account.  You know, ’cause you have PhonePad and it’s, umm, your account.  Well, it made sense to me.

Alrighty then.

If you’re not sure what the client portal is all about then let me fill you in.  Once you login to your account (you get an account when you purchase PhonePad), you can view and update your contact information, access your license details, download earlier versions of PhonePad (but only if you want to), as well as do a few other useful things.

We’re planning on adding more features over the next few months to make it a (hopefully) handy resource for you.  And we’ll be jazzing it up a bit more as well.  Maybe adding a few decorations here and there.

One good thing about the portal is that you can maintain your contact information, such as address, phone number, email address, or what have you.  This is real important stuff as it means we can not only keep you up to date as new versions are released, but if you need to retrieve your license info at any stage it ensures you actually receive it.  That’s a good thing, right?  Otherwise, it might end up going to an old email address or whatever the Internet equivalent of a dead letter office is.

We were going to send out passwords to everyone for the new portal, but instead of bombarding you with unexpected emails we thought we’d wait until you’re ready.  So, to get your password sent to you, click on the “Forgotten Your Password” link on the portal home page.  Our magic elves work 24 hours a day so your password will be emailed to you within a couple of minutes.  If you don’t receive it *please* check your spam folder – your spam filter may have gobbled it up.

Oh, nearly forgot, you can access your My PhonePad Account (does that make sense, sounds kind of funny to me) by clicking the My Account button on any page on the website.  Or just click here.  Whatever takes your fancy.

As always, if you have any problems please let us know.

Here’s some good news: PhonePad is now available on CD.

If you’d like a physical copy of PhonePad, you can now get it on CD when you buy PhonePad, for just an extra $15 (to cover shipping and handling).? Or if you already have a PhonePad license you can buy the CD separately (also for $15).

There is no difference in content between the PhonePad you can download and what’s on the CD, but we found that many people like to have a physical package as well.

The CD is handy to keep as a backup, or for when you want to install PhonePad on a new computer and couldn’t be bothered with downloading it again.

Personally, I buy a lot of software and always get the optional CD.? I rarely use it, but it’s sitting there on my shelf if I ever need it.

You can get your PhonePad CD from the PhonePad order page.

We are currently experiencing problems with our support systems.  Apparently one of the web hosting providers we use had a catastrophic failure over night, which has affected all of our support systems. 

Fortunately our main web site is hosted by a different web hosting provider and our automated ordering system is hosted by yet another, so these things aren’t affected.

You will not be able to download the latest version of PhonePad from our website so please use this link instead.

We apologize for any inconvenience but this is beyond our control.  We are working with the service provider to get this resolved as soon as possible.

We’re back from our two week break, refreshed and ready to go.  Unfortunately things didn’t go according to plan with support while we were away.  We knew Internet bandwidth was going to be limited where we were going but we didn’t know it would be totally unavailable!  We were only able to connect to the Internet on three occasions and even then it was for a very short period each time. 

If you tried to contact us during this period then sorry for not responding.  Rest assured we are back on deck and responding to the support requests that we received while we were away.  It may take us a few days to catch up.

For the first time in 11 years we are taking a two week break, from Saturday 10 May 2008 to Saturday 24 May 2008 (inclusive).

Orders will be processed as normal, however, during this period there will be limited support available.  We will still be responding to support requests but it may take us a little longer than normal.  Due to our location, Internet bandwidth will be restricted so we will be unable to provide any remote support or online chat support – only email support will be available.  We will also be unreachable by telephone.

Please check the Frequently Asked Questions and Knowledge Base in our support forums at www.cybercom-software.com/forums.  It’s possible that there may already be a solution or answer available. In any case, we will respond to this support request as soon as we can.

This will all return to normal from Sunday 25 May.  We apologize for any inconvenience this may cause and thank you for your understanding.

Cybercom Software Support