As previously mentioned, support will be a little slower than normal for the next couple of weeks.  From Nov 7 to Nov 18 2011, our office will be closed while we take a short break before commencing some serious development work on the next major release of PhonePad.  We will still respond to your support requests, but it will take us a little longer to get back to you (typically 48 – 72 hours, instead of the usual 24 hours).

Only email support will be available during this period.  We will be unable to answer your phone call or return your calls.  Additionally, remote support will be unavailable.

Don’t worry – we will respond to your emails and everything will be back to normal on Nov 19 2011.

Please note: Our ordering system is fully automated so if you are wanting to purchase a PhonePad license then you can still do this.  Your order will be processed and you will receive your license within a couple of minutes.

PhonePad Version 4.19.4.0 has been released to address some issues that have been discovered since the release of version 4.19:

• Errors displayed when searching in the message field – FIXED.
• Follow up notes were not always saving correctly – FIXED.
• Follow up list not always refreshing in folders when changing folders – FIXED.
• Message list and follow up list and not refreshing when main screen resized – FIXED.
• Message printing not remembering printer selection (File/Print Setup) – FIXED.

You do not need to run DBUpdate after installing the upgrade (there have been no database changes), unless you are upgrading from a version prior to 4.19.

If you are a PhonePad client then you can download PhonePad from your online account:  www.myphonepad.com.  Or you can download it from the PhonePad download page.  If you already have version 4.19 installed (4.19.0.0 or later), then you can download just the PhonePad executable if you prefer: http://www.cybercom-software.com/files/PhonePad4.exe

Generally we work and provide support 363 days of each year. This year we are taking a short break as we prepare for a new period of intensive software development, so our office will be closed from November 7 to November 18, 2011.  This will affect sales and support:

• Email support will still be available, however, the response time will be up to 48 – 72 hours (rather than the normal 24 hours).
• We will not be able to respond to, or return, phone calls until November 19, 2011 onwards.
• Remote support and online chat will not be available.
• Online ordering will still be available as this is an automated system.

We apologize for any inconvenience this may cause, and we appreciate your patience and understanding.  All sales and support services will be back to normal on November 19, 2011. Until November 7, it’s business as usual.

PhonePad Version 4.19 has been released and is now available for download.

Changes

• Added Inbox filtering options to File menu.

Fixes

• Fixed speed issues and errors on searches.
• Fixed text printing errors.
• Fixed missing message icons on search results.
• Fixed issue with wrong follow up details being displayed when editing or viewing follow up notes in personal folders.
• Fixed issue with custom labels not being displayed in phone messages.
• Added warning message when trial period or temporary license has 7 days or less to go.
• Other minor fixes.

Please remember to run DBUpdate after installing the upgrade as database changes are also required.

If you are a PhonePad client then you can download PhonePad from your online account:  www.myphonepad.com.  Or you can download it from the PhonePad download page.

Our offices will be closed from Wednesday March 9 – Sunday March 13, 2011.  Remote support will be unavailable during this period.  Email support will be available but there will be longer than normal delays, ie. we will probably answer within 48 hours rather than our standard 24 hours.

We apologize in advance for any inconvenience this may cause.  Things will return to normal next week.

PhonePad Version 4.17 has been released and is now available for download.   This release has the following new feature:

• The Email Message feature now has support for SMTP mail servers.  It includes the same authentication options as MessageSender 5.05 and also includes a test feature to validate your settings.

A new version of MessageSender is now available.  Version 5.05 has new SMTP authentication options to enable it to work with most SMTP mail servers.  It also includes a feature for testing the settings you make.

If you are upgrading from a previous version of MessageSender 5, you will need to stop and uninstall the MessageSender service on your network before upgrading to the new version.

You can download MessageSender 5.05 from the MessageSender home page or from My PhonePad Account.

PhonePad Version 4.16 has been released and is now available for download.   This release has the following new features:

• Caller ID – When the phone rings, PhonePad detects the caller’s phone number and displays it in a popup message.  But that’s not all.  If the caller is in the PhonePad Address Book, PhonePad will automatically look up and display the caller’s details.  So you will know exactly who’s calling before you even answer the phone.
• Received Calls Log – Using Caller ID functionality, PhonePad will automatically keep a record of all received calls.  If you’re away from your phone, you can view a list of all missed calls, create a phone message, or even call them back.
• Automatically Display New Messages – Set this option and messages will be automatically display as you receive them.
• Move Follow Up Notes – Follow up notes can be moved to another message by editing the Message ID of the note.

The following issues have been fixed in this release:

• Fixed issue with follow up notes sometimes being assigned to the wrong message.
• Fixed issue with new messages sometimes not being displayed in the Inbox.
• Minor fixes.

Christmas has come a little early for many of our PhonePad clients. After many, many, many requests from clients, I’m pleased to announce the release of MessageSender 5.  This is a complete, from-the-ground-up, rewrite of MessageSender.

So what’s so good about this new version?

Well, for a start, it runs as a Windows service.  That’s right, no longer do you have to leave your server or computer logged in to run MessageSender.  As long as the machine is on and Windows is running, MessageSender will be running too.  There have been a lot of requests for this and it’s finally here.

We have also added another SMS gateway provider, SMS Global, for forwarding PhonePad messages to your mobile/cell phones.  And more providers will be added in the coming weeks and months, providing you with even more choices.

Included with MessageSender is the new MessageSender Manager application.  It provides an easy way of configuring, monitoring and managing the MessageSender service.

You can download MessageSender 5 now.  And best of all, it’s still free for all PhonePad users.

For the love of all that is good, if you email us and don’t receive a response within 24 hours, please, please, please, check your spam filter, junk mail folder, or whatever it is you use to filter out that nasty spam!

We frequently get abusive emails from clients and trial users about not having received any replies to their emails.  We answer EVERY email, so if you don’t get a reply from us it means that the email has been swallowed up somewhere along the line.  Here are the most common causes we have discovered:

• Spam filters have dumped our email replies in a client’s spam folder, blocked them from getting through, or just plain deleted them.  We have know way of knowing if this has happened until we get a complaint from a client saying we are morons because we haven’t replied to their emails.
• Emails have been bounced by the client’s email server for some reason, usually because their email Inbox is full.
• Emails have been bounced by the client’s email server because the server suddenly doesn’t know who they are.  In these cases we usually try to re-send the email and, after 2 or 3 attempts, it often (finally) gets through.
• The client’s email address has a typo in it and so it doesn’t get delivered to them.

Please remember, unless you’re actually a spammer yourself, we WILL answer your email and typically within 24 hours (or less).  If you don’t receive a reply from us, we are NOT ignoring you.   It means that something has happened to our reply after it has left our mail server.