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PhonePad 5 Freezing After Login – Microsoft Windows Socket Error #10060.

If you have a version of PhonePad 5 earlier than 5.15.0 and are experiencing “freezing” issues after logging in, then you are probably getting Microsoft Windows Socket Error #10060.  You can verify this by checking the PhonePad log files for the affected workstations.  You can find them under this folder: C:\ProgramData\Cybercom Software\PhonePad5\Logs.

What is actually happening is that PhonePad 5 is trying to connect to the Notification and Communications servers but is getting an error back from the Windows Socket Layer.  So it tries again, and keeps trying, to establish a connection.  It ends up in an infinite loop if the errors keep occurring.

error 10060

The immediate solution is to update to Version 5.15.0 using the PhonePad 5.15.0 Server Update.  Although you will still get an error message about Microsoft Windows Socket Error #10060, PhonePad will no longer “freeze” as the number of retries has been limited.  In addition to that, the connections are now done in background threads rather than the application’s main thread.  As a result of this you should notice that PhonePad logs in much faster.

Unfortunately there’s nothing we can do within PhonePad to stop this error from occurring as it’s actually happening outside of PhonePad in the Microsoft Windows Socket layer. PhonePad is asking for the connections.  Once a connection has been requested there’s nothing PhonePad can do about it except ask again – it’s up to Windows to provide the connection.

Initial investigations show that it is generally caused by some type of network configuration issue.  We are working on finding out solutions for this.  Although it’s not caused by anything we are doing we would like to find out how to resolve this error.  If all goes well the solution will either be in the form of instructions, or if at all possible we will try to do it programmatically.

So what’s the downside of this error:

  • PhonePad workstations with the error won’t be able to receive broadcasts from system administrators.
  • Dynamic Refresh will be disabled and PhonePad will automatically revert to the polling method of new message checking.

The bottom line is you will be able to continue using PhonePad 5 as normal so it’s only a slight inconvenience.

 

PhonePad Version 5.15.0 Has Been Released.

We are pleased to announce the release of PhonePad 5.15.0 Server Update, which is available for immediate download.

Changes and Fixes

  • NEW- A new system snapshot feature has been added.  Whenever you install a server update PhonePad will now take a “snapshot” of your database and application files.  If something goes wrong during an update you can quickly revert PhonePad back to the way it was before the update, with just a couple of mouse clicks (using the new RestoreSnapshot program).
  • ADDED – A new system rule can be invoked to prevent users from changing their own passwords.  Admins can still change these passwords.
  • ADDED – A new system rule allows extended error messages to be displayed when a user attempts to login and fails.  When enabled, the message will tell them what the problem was, ie. an invalid username or an incorrect password.  For security reasons this can be turned off via the new system rule.
  • IMPROVED – When exporting the Address Book, you can now select which columns you want included.
  • IMPROVED – You can now select which columns to include when you print the Address Book.
  • IMPROVED – There have been occasions where users have deleted their PhonePad 5 Databases in an attempt to reinstall the software but have forgotten to re-create it.  When started, PhonePad will do a check to make sure that the database exists and display an error message if it doesn’t.
  • IMPROVED – System Information now includes message statistics and computer information.
  • IMPROVED – DatabaseRestore and DatabaseRepair have been changed to connect directly to the database, bypassing the server.  They will also attempt to stop the server service and restart it again once they have finished processing.
  • FIXED – Some users lost messages or user accounts during December.  Fortunately they were able to recover their data from the automatic backups.  The culprit was a process scheduled to run in December that automatically optimizes the PhonePad database.  Somehow the data was being lost during the optimization, probably .  The process has been removed to prevent this from happening again.
  • FIXED – When the Inbox was refreshed, it wasn’t displaying the sender in the Caller column for text messages.
  • FIXED – Dynamic Refreshing (BETA) would sometimes stop working due to the way it works out which workstation to push notifications to.
  • FIXED – For some users PhonePad would appear to freeze after logging in.  What in fact was happening was that PhonePad was unable to connect to the Notification and Communications servers due to Windows socket issues.  The logs showed that the connections were stuck in a loop as PhonePad continually tried to reconnect to the servers.  The connection code has been modified to run in a background thread so that PhonePad can continue to start up.  Any Winsock errors received from Windows will be displayed but users will be able to continue using PhonePad.
  • Various minor fixes and improvements.

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.  The update will update your database whereas the setup program will overwrite it with a blank database.

You can download the update from your My PhonePad account or by using the Application Update option on the System Admin menu in PhonePad 5.

These updates are available for both fully licensed users and trial users.

Please contact Support if you have any problems or questions.

 

PhonePad Version 5.14.0 Has Been Released.

We are pleased to announce the release of PhonePad 5.14.0 Server Update, which is available for immediate download.

Changes and Fixes

  • NEW – PhonePad 5 Server and its modules are now available in a 64 bit version.  The installer will automatically detect if you are running a 32 bit or 64 bit version of Windows and will install the appropriate version.
  • NEW – The floating Control Bar can be placed anywhere on your desktop to give you quick access for creating new messages.
  • ADDED – System Rule that controls incremental searching for Caller list in phone messages.
  • CHANGED – Usernames can now contain spaces.  So instead of JohnSmith, or John_Smith, etc. you can now have John Smith.
  • FIXED – Some fields were missing from “Phone Message with Follow Up Notes” print out.
  • Various minor fixes and improvements.

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.  The update will update your database whereas the setup program will overwrite it with a blank database.

You can download the update from your My PhonePad account or by using the Application Update option on the System Admin menu in PhonePad 5.

These updates are available for both fully licensed users and trial users.

Please contact Support if you have any problems or questions.

Kapersky Anti-Virus and Installing/Updating PhonePad.

If you are using Kapersky Labs anti-virus software then you may be getting messages that some PhonePad 5 files are infected, especially during installation or updates.  The main files being reported are: BackupModule.dll, CloudModule.dll, and SMSModule.dll.

These reports are false positives.  This means that Kapersky thinks the files are infected but they aren’t. These files have been scanned by 56 anti-virus programs and Kapersky is the only one that reports a virus.  We have reported this issue to Kapersky Labs.

We recommend temporarily pausing Kapersky when installing PhonePad 5, or installing a PhonePad 5 update, if you get these false positive messages.

 

 

PhonePad Version 5.13.2 Has Been Released.

We are pleased to announce the release of PhonePad 5.13.2 Server Update, which is available for immediate download.

Changes and Fixes

  • ADDED – Users can once again set their own preferences for PhonePad start up.  This can be overridden by system admins if needed.
  • ADDED – The new Preferences button on the User Management window allows access to the raw data for each user’s Preferences.  This is used for diagnosis purposes.
  • ADDED – The new Port Test option makes it easy for system admins to check the connections between a workstation and the Notifications and Communications Servers.
  • IMPROVED – The Startup settings in System Rules now has an optional override check box.  Users can set their own start up preferences, or system admins can apply system wide settings.
  • FIXED – If the Reminders window was set to display on startup, it would appear behind the splash screen making it difficult to access.
    Various minor fixes and improvements.

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.  The update will update your database whereas the setup program will overwrite it with a blank database.

You can download the update from your My PhonePad account or by using the Application Update option on the System Admin menu in PhonePad 5.

These updates are available for both fully licensed users and trial users.

Please contact Support if you have any problems or questions.

PhonePad Version 5.13.1 Has Been Released.

We are pleased to announce the release of PhonePad 5.13.1 Server Update.

Changes and Fixes

  • ADDED – Search screen: Category and Reference searches.
  • ADDED – Export option for Search results.
  • IMPROVED – Address Book window can be resized.
  • IMPROVED – Address Book grid color can now be set.frankieandpumpkin
  • IMPROVED – The Backup logs, backup file list and Restore Backup application now show the backup description.
  • UPDATED – When installing PhonePad 5 Workstation, firewall rules are automatically created for the notifications and communications ports.
  • FIXED – Sometimes when selecting a message recipient using the mouse, the wrong recipient was selected.
  • FIXED – In some cases when replying to a message, the recipients were not being added and so the message would never arrive at its destination.
  • FIXED – Search screen: Searches were all case-sensitive.
  • FIXED – Search screen: Unable to open messages.
  • FIXED – Search screen: Quick printing messages.
  • FIXED – When editing a message, changes to the Reference field were not being saved.
  • FIXED – When viewing a message, the Read Receipt, Private and Urgent check boxes were not showing the correct status.
  • FIXED – Message receipts are now showing details correctly.
  • Various minor fixes and improvements.

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.  The update will update your database whereas the setup program will overwrite it with a blank database.

You can download the update from your My PhonePad account or by using the Application Update option on the System Admin menu in PhonePad 5.

These updates are available for both fully licensed users and trial users.

Please contact Support if you have any problems or questions.

PhonePad Version 5.13.0 Has Been Released.

Just in time for Halloween we have the number 13 for you. But this one isn’t unlucky.  PhonePad 5.13.0 Server Update has been released and is now available for download.

Changes and Fixes

  • ADDED – The new Speed Test feature allows system administrators to test response times between workstations and your Server or Host PC.
  • ADDED – Import feature for import Categories and Contact Types.
  • ADDED – Clear button for deleting all Categories and Contact Types.halloweenpumpkin
  • ADDED – Parallel processing to improve performance.
  • ADDED – New System Rule allows you to set how the caller lookup list in messages is displayed.  You can use Fullname (as it is now) or Lastname, Firstname.
  • ADDED – Options to specify the default tab to be displayed on the Inbox message information pane.
  • ADDED – Address Book button in phone messages allows updating of caller’s details.
  • FIXED – Multiple selection of Inbox message list was inadvertently broken in the previous release.
  • FIXED – Index out of bounds error when clicking Inbox column heading.
  • Various minor fixes.

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When installing an update make sure it’s actually the update and not the server setup program.  The update will update your database whereas the setup program will overwrite it with a blank database.

You can download the update from your My PhonePad account or by clicking here.

These updates are available for both fully licensed users and trial users.

Please contact Support if you have any problems or questions.

PhonePad Version 5.12.0 Has Been Released.

We are pleased to announce the release of PhonePad 5.12.0 Server Update.

Changes and Fixes

  • ADDED – Login window now shows the IP Address of the server you are connected to.
  • ADDED – System Admins can now broadcast messages to all users.
  • ADDED – New Cloud option allows notifications to be sent via our servers.
  • ADDED – DataUpdate now backs up the PhonePad 5 database before applying any changes.
  • ADDED – User Interface options added: Basic, Standard and Advanced.
  • ADDED – The new toolbar configuration option allows you to modify the toolbars in PhonePad 5 so you can hide toolbar buttons you don’t use.
  • CHANGED – Database Restore has been improved.
  • FIXED – The backup limit for AutoBackup was not working correctly.
  • FIXED – The backup copy features now executes immediately after an automatic backup has been performed. Previously it was hard-coded to run at 3am.
  • FIXED – Minimize to tray does not work for WhereRU.
  • FIXED – Sometimes the Tip of the Day window will be hidden behind other windows on login. When this happen the user interface doesn’t respond until the window is closed, making it appear that PhonePad has frozen.
  • Various minor fixes.

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

You can download the update from your My PhonePad account or by clicking here.

These updates are available for both fully licensed users and trial users.

Please contact Support if you have any problems or questions.

PhonePad Version 5.11.0 Has Been Released.

We are pleased to announce the release of PhonePad 5.11.0 Server Update.

The main change in this release is the introduction of our new notification system.  A new notification server is built-in to the PhonePad 5 Server. Whenever there are new messages for a user the notification system will send a notification message to their workstation.

I’ll explain what this means.

Currently PhonePad polls the server for any new messages at a preset interval.  You can set how frequently PhonePad checks for new messages under Preferences, for example every 15 seconds.

With Version 5.11.0 this setting has been moved to System Rules so that an administrator can set the checking frequency for every workstation.  But along with this there’s also a new option: Dynamic Refresh.

When you select Dynamic Refresh, instead of polling the server for new messages at whatever interval you set, the server will use the notification system to update the Inbox message list whenever a message is sent to a particular user.  This means that message delivery is now virtually instantaneous.

Please note that the Dynamic Refresh functionality is still in Beta.  Although we have been testing it for a while, it is possible there may be some unfound issues.  The good news is you can use whichever method you prefer and you can switch methods any time you wish.

Changes and Fixes

  • ADDED – New internal notification system for message list refreshing provides instant response – BETA.
  • MOVED – Setting for message list refreshing has been moved from Preferences to System Rules so that it can be controlled centrally.
  • FIXED – When printing, although the Preview option worked fine, the Print option was not working unless preview was used first.
  • FIXED – When editing a message, the changes were not being propagated to other users.
  • FIXED – AutoBackups were not running when the default schedule was changed.
  • Various minor fixes.

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

You can download the update from your My PhonePad account or by clicking here.

These updates are available for both fully licensed users and trial users.

Please contact Support if you have any problems or questions.

Downloading Updates from My PhonePad.

When you login to your My PhonePad Account to download updates, please make sure you download the correct file.

With each release there will be 3 files available: the workstation setup program, the server setup program, and the server update program.  The program you need to download for an update is the server update program.

The update program will appear in upper case, as can be seen in the screenshot below.  This is the file you should download.

Server Updates

Normally you wouldn’t need to download the other two files:

  • The workstation setup program is used to install PhonePad 5 Workstation on a new computer, or an existing computer that doesn’t already have PhonePad 5 Workstation installed.
  • The server setup program is used to install PhonePad 5 Server on a new Server or Host PC.  If you run this setup program on a Server or Host PC that already has PhonePad 5 Server installed, it will wipe your existing database, ie. it will delete all of your PhonePad 5 data.  Only use this setup program on a new Server or Host PC, or if you want to start with a clean slate (eg. after testing PhonePad 5).

If you have any questions please email support at supportATcybercom-softwareDOTCOM.