(Toll Free US and Canada)
(Toll Free Australia)
Our main support method is
as we find email much more efficient. It allows you to give us
an exact description of the problem you're having with PhonePad, we can send you precise
instructions on what you need to do, we can send you links to specific pages on our website that
will resolve your problem, and both sides can send screenshots and other attachments when
All emails to
, and requests entered via the Support Portal, are
automatically logged into our help desk system which allows us to manage, filter, track and
organize all support requests. Real time reporting facilities are used to generate statistics and
quickly identify trends and problem areas.
You can check the status of a support request at any time by clicking on the
special link included
in every support email
Please note that, although we do have a phone number you can call, it is for
. These calls are usually of a less technical nature and can generally be answered easily and
quickly over the phone.
We do not currently employ full time telephone support staff. We will be introducing optional paid
support plans that include telephone support.
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