If PhonePad is physically installed on that workstation, run DBConnect and check to make sure that the Local Database Directory setting is pointing to the PhonePad data folder.

Also, check the Inbox filter setting to make sure it’s not filtering messages out. There is a blue colored bar with the title “Inbox” above the message list. On the right hand side of this bar it will display the active Inbox filter. Normally it would say “All Messages”, but it may be set to something else. You can change the filter by right-clicking on this bar (not the toolbar) and selecting the message filter from the drop-down menu.

If neither of these solutions work, please email us at support@cybercom-software.com