PhonePad 5 has new email systems for sending emails from within PhonePad and via MessageSender 6.\u00a0 The systems are configured under System Admin\/Communication Settings\/Email<\/strong>.<\/p>\n Although the two email systems work with many mail servers, some customers reported that they don’t seem to be compatible with their mail servers.\u00a0 It’s all down to authentication.\u00a0 Each mail server has their own way of authenticating users and it appears that the two included email systems and their authentication protocols don’t work with everything.<\/p>\n To solve this problem we have introduced a third email system.<\/p>\n<\/a>\n We recommend trying the Automatic<\/strong> method first as this will try to work out what protocols your mail server uses.\u00a0 If it can’t work them out then you can use either Manual Method A<\/strong> or Manual Method B<\/strong>.\u00a0 The Test Email Settings<\/strong> tab allows you to test the settings to make sure that they are working.<\/p>\n If your Email<\/strong> options under Communication Settings<\/strong> doesn’t have the 3rd option then please download and install the 5.2.2 update<\/a> (or later).<\/p>\n