We are pleased to announce the release of PhonePad 5.21.0 Server Update<\/strong>, which is available for immediate download.<\/p>\n The Automatic Server Update system has been completely rewritten to improve the update process.\u00a0 A new, separate, Windows service has been created to handle automatic updating of your server whenever a new version is released.\u00a0 You still have the choice to update manually or automatically.<\/p>\n<\/a>\n A new Control Center enables you to manage all of your PhonePad 5 Windows services from one place.<\/p>\n<\/a>\n The Home<\/em> or overview screen shows the status of all services at-a-glance.\u00a0 In the screenshot, green<\/em> shows that the PhonePad 5 Server<\/em> service<\/em> is running<\/em>, red<\/em> shows that the Auto Update<\/em> service<\/em> is installed but not running<\/em>, and gray<\/em> shows that the MessageSender service<\/em> is not installed<\/em>.<\/p>\n<\/a>\n To manage a service, just select it from the list on the left, and then click the appropriate button.<\/p>\n PhonePad keeps detailed logs of system processes.\u00a0 These can be important for diagnosing and resolving any issues that you may experience.\u00a0 As each PhonePad program maintains its own log it can be a little awkward individually accessing each one.<\/p>\n The new Log Viewer<\/strong> gives you a central point for accessing all of these logs.\u00a0 It works on both your Server or Host PC, and workstations.<\/p>\n Logs are grouped by their location, ie. Server Logs<\/em> and Workstation Logs<\/em>.\u00a0 Of course you can’t view server logs on a workstation because they are located on the server.<\/p>\n<\/a>\n If you get an error while using PhonePad but can’t remember what the error message said so you can report it to Cybercom Software Support, do not despair as the error message is highly likely in the log files.<\/p>\n Even better is the built-in Support feature.\u00a0 Log Viewer<\/strong> can collect all of your logs and email them to Cybercom Software Support.<\/p>\n By the way, the logs don’t<\/strong> contain any sensitive data from your database.<\/p>\n Please note:<\/strong> Server Updates must<\/strong> be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) \u2013 they cannot<\/strong> be installed directly on your workstations.\u00a0 Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.\u00a0 Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.<\/p>\n Important<\/strong>: When downloading and installing an update from your My PhonePad account, make sure it\u2019s actually the update<\/strong> and not<\/strong> the server setup program.\u00a0 The update will update<\/strong> your database whereas the setup program will overwrite<\/strong> it with a blank database.<\/p>\n You can download the update from your My PhonePad<\/a> account or by using the Application Update<\/strong> option on the System Admin<\/strong> menu in PhonePad 5.<\/p>\n These updates are available for both fully licensed users and trial users.<\/p>\nAutomatic Updates<\/h3>\n
Control Center<\/h3>\n
Log Viewer<\/h3>\n
Other Changes<\/h3>\n<\/div>\n
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