If you are having either of these problems with your PhonePad then read on.<\/p>\n
If PhonePad has trouble trying to connect to your server then there are some things you should check.<\/p>\n
Run Control Center<\/em> on your Server or Host PC and check the overview screen.<\/p>\n<\/a>\n There should be a green<\/em> status indicator next to PhonePad 5 Server<\/em>.\u00a0 If it’s red<\/em> then the service is installed but not running.\u00a0 If it’s gray<\/em> then the service isn’t installed.<\/p>\n If the service is running, try stopping and starting it.<\/p>\n When PhonePad is installed, firewall rules are automatically set up for the Windows Firewall.\u00a0 Unfortunately many anti-virus products that have their own firewalls ignore these settings.<\/p>\n If your anti-virus software has its own firewall then you may need to configure it to allow PhonePad connections between your workstations and your Server or Host PC.\u00a0 It will need to be configured to allow TCP and UDP communication on ports 12600, 12601, 12602 and 12603.<\/p>\n Although unlikely you may have other software running on your Server or Host PC that is using the same port numbers.\u00a0 As only one application can listen on a port this will cause a problem.\u00a0 This should show up in the logs.<\/p>\n If PhonePad is running slow on your network then there are a couple of things you can check.<\/p>\n This is the number 1 cause of speed issues<\/em>.\u00a0 Many anti-virus products have some form of real-time scanning or monitoring.\u00a0 What they’re doing is checking a program when it runs, when it <\/a>accesses a file, etc.<\/p>\n For most software this isn’t a problem.\u00a0 For example, if you open a Word document the time it takes for the anti-virus software to scan it is very small, maybe even unnoticeable.<\/p>\n However, with a database-based system where the data files can be accessed multiple times per second, the delay can quickly build up to several seconds.\u00a0 And the more users accessing the system, the longer the delays become.<\/p>\n The recommended solution is to exclude the PhonePad 5 and PhonePad 5 Server folders, as well as the data folders, from real-time protection.\u00a0 If that’s not possible you may need to disable real-time protection altogether (that would be a last resort).<\/p>\n You don’t need to exclude the folders from your scheduled virus scan though, just the real-time protection.\u00a0 You can safely excluded the data folder as it doesn’t contain any executables or DLLs.<\/p>\n One important consideration: try to schedule virus scans outside of business hours.<\/p>\n The next most common cause of speed issues is automatically checking for messages too frequently.\u00a0 You will need to be logged in as a PhonePad Administrator to check this.<\/p>\n<\/a>\n We recommend that you use the Dynamic Refresh<\/em> option for message checking.\u00a0 Whenever a new message has has been received for the logged in user, the notification will be pushed<\/em> to the workstation.<\/p>\n If for some reason Dynamic Refresh<\/em> is not working for you (please tell us if this is the case), you can use the alternative method which frequently polls the server for new messages.<\/p>\n But don’t set the check time too low<\/em> (ie. frequent) as this can slow things down.\u00a0 Setting it to 30 seconds<\/em> is good, 15 seconds<\/em> if you really have to, but lower than that is not good if you have more than a couple of users.<\/p>\nAnti-Virus Software and\/or Firewalls<\/a><\/h3>\n
Port Conflicts<\/h3>\n
Speed Issues<\/h2>\n
Anti-Virus Software<\/h3>\n
Message Checking<\/h3>\n