We are pleased to announce the release of PhonePad 5.24.0 Server Update<\/strong>, which is available for immediate download.<\/p>\n

What’s New<\/h2>\n

Performance Improvements<\/h3>\n

The main focus of this release is to improve overall performance.\u00a0 A bug in the database engine that PhonePad uses was causing significant speed issues to the point where PhonePad would almost freeze for some customers.\u00a0 An update from the vendor of the database engine has fixed this issue.\u00a0 We have also increased performance by extending the use of parallel processing techniques in our source base.\u00a0 The end result is PhonePad should run faster on your systems.<\/p>\n

There was also a bug affecting server connections.\u00a0 This has also been resolved.<\/p>\n

Smart Startup<\/h3>\n

If you have PhonePad set to run automatically when Windows starts, it may not start correctly if there isn’t a network connection available at that time.\u00a0 To get around this you could add a delayed start up by adding delay=xx<\/em> (in seconds) to the shortcut’s parameters.<\/p>\n

Now there is an easier and better option.\u00a0 PhonePad will check for a network connection and if your network adapter is still initializing, it will wait until it has connected to your network.<\/p>\n<\/a>\n

Check the Admin Guide<\/em><\/a> for details on how to set this up.<\/p>\n

Restoring Your Database Configuration File<\/h3>\n

When PhonePad 5 Server automatically backs up your database, it also backs up the database configuration file.\u00a0 This file is critical for the correct operation of PhonePad.<\/p>\n

Should it become damaged by an OS or hardware issue, power spike, server crash or an Act of God, the solution was to contact us so we could restore it for you.\u00a0 This update includes a new program called Configuration Restore<\/em>.\u00a0 This saves you valuable time by enabling you to easily and quickly restore the configuration file yourself (we can still this for you if you like though).<\/p>\n<\/a>\n

So far we have only had to restore this file a handful of times, but it’s nice to know that if something goes wrong you can now do it yourself with a minimum of fuss.<\/p>\n

Redesigned Welcome Screen<\/h3>\n

The pie charts are gone and replaced with easy to read indicators that show you the status of your messages at a quick glance.<\/p>\n

<\/a>New Service Monitor<\/h3>\n

If any of your PhonePad services stop or become unresponsive, the new Service Monitor can help with that.\u00a0 It can monitor selected services and restart them if they stop running or don’t respond.\u00a0 Naturally we would like to know if this happens as it’s not normal.<\/p>\n

What Happened to Version 5.23.0?<\/h3>\n

Yeah we skipped a version number.\u00a0 Version 5.23.0 was a Beta version that we only gave to customers that were having perfomance issues.\u00a0 They tested it for us to confirm that the issues were fixed.\u00a0 Once that was done we added some further changes and then released it as 5.24.0.<\/p>\n

Changes and Fixes<\/h2>\n

\n
• NEW – Config Restore program makes it quick and easy to restore your database configuration file in the event it is damaged.<\/li>\n
• NEW – Service Monitor can restart PhonePad services if they become non-responsive. You can also automatically restart the services every day.<\/li>\n
• ADDED – Workstation Config has a new “Wait for network connection on startup” option that, when enabled, forces PhonePad to wait for a network connection to become available before looking for a PhonePad Server.<\/li>\n
• UPDATED – Database engine updated to 2.26 Build 3.<\/li>\n
• UPDATED – Control Center has been updated to include the new Service Monitor service.<\/li>\n
• IMPROVED – Welcome screen now displays easy to read message status.<\/li>\n
• IMPROVED – Log Viewer now displays Windows Event Viewer messages for PhonePad.<\/li>\n
• IMPROVED – Database and user interface performance improved using parallel processing.<\/li>\n
• IMPROVED – Workstation update system is faster.<\/li>\n
• FIXED – Field lengths for Address Book so that they are set to the maximum length.<\/li>\n
• FIXED – Server connection issues.<\/li>\n
• FIXED – Error when saving SMS settings under Communication Settings.<\/li>\n
• FIXED – Access Violation when closing Log Viewer.<\/li>\n
• Various minor fixes and improvements.<\/li>\n<\/ul>\n

  Security Software (eg. Anti-Virus, Anti-Malware, Anti-Spyware) Reminder<\/h2>\n

  When you update PhonePad to a new version your security software may see this as brand new software.\u00a0 You may need t0 reconfigure it to allow PhonePad, particularly if it uses any form of real-time scanning or protection.\u00a0 The security software we use has to be reconfigured every time we update any software on our systems.\u00a0 Yours may be similar.<\/p>\n

  If you have speed or connection issues after updating, please check the security software on your workstations and Server\/Host PC before<\/em> contacting us.\u00a0 Chances are it is intefering with the clean running of PhonePad.\u00a0 Make sure that PhonePad Workstation and PhonePad Server are not being real-time scanned, protected or monitored.<\/p>\n

  Installation Information<\/h2>\n

  Please note:<\/strong> Server Updates must<\/strong> be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) \u2013 they cannot<\/strong> be installed directly on your workstations.\u00a0 Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.\u00a0 Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.<\/p>\n

  Important<\/strong>: When downloading and installing an update from your My PhonePad account, make sure it\u2019s actually the update<\/strong> and not<\/strong> the server setup program.\u00a0 The update will update<\/strong> your database whereas the setup program will overwrite<\/strong> it with a blank database.<\/p>\n

  You can download the update from your My PhonePad<\/a> account or by using the Application Update<\/strong> option on the System Admin<\/strong> menu in PhonePad 5.<\/p>\n

  These updates are available for both fully licensed users and trial users.<\/p>\n

  Please contact Support<\/a> if you have any problems or questions.<\/p>\n

   <\/p>\n","protected":false},"excerpt":{"rendered":"

  We are pleased to announce the release of PhonePad 5.24.0 Server Update, which is available for immediate download. What’s New Performance Improvements The main focus of this release is to improve overall performance.\u00a0 A bug in the database engine that PhonePad uses was causing significant speed issues to the point where PhonePad would almost freeze […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2,107,7,97,6,109,5],"tags":[129,46,53,24,27,26,52,56,54,55,59,85,93,99,47,57,51,32,25,103],"yoast_head":"\n