We have had a lot of questions asked about why the PhonePad help files don’t work.\u00a0 Although this has been answered in the PhonePad Frequently Asked Questions (FAQs) <\/a>and in the online Knowledge Base<\/a>, I thought I’d also discuss it here.<\/p>\n

So here’s the deal.\u00a0 If you are running PhonePad from your computer’s hard drive, ie. you have PhonePad physically<\/span> installed on your computer (which is what we recommend for peer-to-peer networks), then you shouldn’t have a problem with the help files.<\/p>\n

But…..if you are running PhonePad from a shared folder on your network, then you probably see a screen like this when you try to access PhonePad’s help:<\/p>\n

<\/a>So why does this happen?\u00a0 It’s all due to Microsoft Security Update 896358<\/a>.\u00a0 A vulnerability was discovered with HTML Help files (the format used in Windows XP and later) that could allow remote execution of malicious code.\u00a0 In other words, it was feared that the bad guys could possibly use help files to run their nasty code.<\/p>\n

You can follow the link and read Microsoft’s article if you like but the basic story is that Microsoft killed the execution of HTML help files located on network drives.\u00a0 This security update is why the PhonePad help files (and any other HTML help file) won’t work if it’s on a network device.<\/p>\n

What can we do about it?\u00a0 Well, in the past we have come up with a couple of solutions that involved a bit of leg work by network administrators.\u00a0 With PhonePad Version 4.15 we have made it much easier to get your help files working again.<\/p>\n

Here’s how to do it:<\/p>\n

1.\u00a0 Select the Help <\/strong>menu.<\/p>\n

2.\u00a0 If you are running PhonePad from a network drive, you will see an option entitled Install Help Files<\/strong>.\u00a0 If you are running PhonePad from a local drive then the option will be grayed out as your help files should already be working.<\/p>\n

<\/a>3.\u00a0 Select Install Help Files<\/strong>.<\/p>\n

4.\u00a0 The following screen should appear:<\/p>\n

<\/a>5.\u00a0 Click the Install <\/strong>button and the help files will be installed to your local hard drive.<\/p>\n

Now when you access PhonePad’s online help, it should look something like this:<\/p>\n

<\/a><\/p>\n

Problem solved.\u00a0 By the way, did you know you can also access PhonePad help online<\/a>?<\/p>\n","protected":false},"excerpt":{"rendered":"

We have had a lot of questions asked about why the PhonePad help files don’t work.\u00a0 Although this has been answered in the PhonePad Frequently Asked Questions (FAQs) and in the online Knowledge Base, I thought I’d also discuss it here. So here’s the deal.\u00a0 If you are running PhonePad from your computer’s hard drive, […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[7,8,6,15],"tags":[34,46,26,52,54,55,93,47,51,32,25],"yoast_head":"\n