{"id":14,"date":"2005-07-14T09:43:29","date_gmt":"2005-07-14T09:43:29","guid":{"rendered":"http:\/\/cybercom-software.com\/blog\/2005\/07\/14\/new-problem-management-system-for-support\/"},"modified":"2005-07-14T09:43:29","modified_gmt":"2005-07-14T09:43:29","slug":"new-problem-management-system-for-support","status":"publish","type":"post","link":"https:\/\/cybercom-software.com\/blog\/new-problem-management-system-for-support\/","title":{"rendered":"New Problem Management System for Support"},"content":{"rendered":"<p>\n      <font size=\"2\" face=\"Verdana\">We have introduced a new problem<br \/>\n      management system for all support emails. When you send an email to<br \/>\n      support you will now be issued with a <\/font><font size=\"2\" color=\"#009999\" face=\"Verdana\"><br \/>\ncase number <\/font><font size=\"2\" face=\"Verdana\">by our system. This allows us<br \/>\n      to track a problem from the moment you report it to us to the time of<br \/>\n      resolution. This will make it easier for you to reference problems you<br \/>\n      have reported previously and will ensure that none slip through the<br \/>\n      cracks. <\/font><img data-opt-id=64042392  fetchpriority=\"high\" decoding=\"async\" width=\"15\" height=\"16\" src=\"https:\/\/mld50qmdoq2m.i.optimole.com\/w:auto\/h:auto\/q:mauto\/ig:avif\/http:\/\/www.cybercom-software.com\/blog\/media\/shy00000.gif\"><\/p>\n<p>\n      <font size=\"2\" face=\"Verdana\">We ask that if you enquire about the<br \/>\n      status of a problem that you have reported, that you retain the case<br \/>\n      number in the email&#8217;s subject as this is how the system tracks the<br \/>\n      problem. All correspondence about problems should have the case number<br \/>\n      in the subject.<\/font>\n    <\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have introduced a new problem management system for all support emails. When you send an email to support you will now be issued with a case number by our system. This allows us to track a problem from the moment you report it to us to the time of resolution. This will make it [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,5],"tags":[],"class_list":["post-14","post","type-post","status-publish","format-standard","category-support-issues","category-whats-happening"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":0,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts\/14\/revisions"}],"wp:attachment":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/media?parent=14"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/categories?post=14"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/tags?post=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}