{"id":1685,"date":"2018-06-30T02:02:24","date_gmt":"2018-06-30T02:02:24","guid":{"rendered":"http:\/\/cybercom-software.com\/blog\/?p=1685"},"modified":"2018-10-12T23:16:32","modified_gmt":"2018-10-12T23:16:32","slug":"automatic-updates-can-cause-phonepad-to-stop-working","status":"publish","type":"post","link":"https:\/\/cybercom-software.com\/blog\/automatic-updates-can-cause-phonepad-to-stop-working\/","title":{"rendered":"Automatic Updates Can Cause PhonePad to Stop Working."},"content":{"rendered":"<p>We have had a few reports that PhonePad has stopped working after a server update has been applied by the Automatic Update service.<\/p>\n<p>This can happen if the update process could not complete due to insufficient access rights or because it has been blocked by security software (ie. anti-virus\/anti-malware software).\u00c2\u00a0 We have found that in nearly all cases it&#8217;s due to security software.<\/p>\n<p>If this has happened to you, please download and install the latest Server Update manually.\u00c2\u00a0 You can get the update by logging into your MyPhonePad account.\u00c2\u00a0 If you can&#8217;t login please contact Support.<\/p>\n<a href=\"https:\/\/mld50qmdoq2m.i.optimole.com\/w:auto\/h:auto\/q:mauto\/ig:avif\/https:\/\/cybercom-software.com\/blog\/wp-content\/uploads\/2018\/06\/LatestServerUpdate30Jun2018.png\"><img data-opt-id=855672765  fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-1687 size-full\" src=\"https:\/\/mld50qmdoq2m.i.optimole.com\/w:auto\/h:auto\/q:mauto\/ig:avif\/https:\/\/cybercom-software.com\/blog\/wp-content\/uploads\/2018\/06\/LatestServerUpdate30Jun2018.png\" alt=\"\" width=\"689\" height=\"224\" srcset=\"https:\/\/mld50qmdoq2m.i.optimole.com\/w:689\/h:224\/q:mauto\/ig:avif\/https:\/\/cybercom-software.com\/blog\/wp-content\/uploads\/2018\/06\/LatestServerUpdate30Jun2018.png 689w, https:\/\/mld50qmdoq2m.i.optimole.com\/w:300\/h:98\/q:mauto\/ig:avif\/https:\/\/cybercom-software.com\/blog\/wp-content\/uploads\/2018\/06\/LatestServerUpdate30Jun2018.png 300w\" sizes=\"(max-width: 689px) 100vw, 689px\" \/><\/a>\n<p>Your workstations should then update automatically.\u00c2\u00a0 If they don&#8217;t then please download the latest workstation setup program and install it manually from My PhonePad.<\/p>\n<p>We have disabled automatic updates on our update server until we can find a solution that won&#8217;t be blocked by security software.\u00c2\u00a0 Until then, you will need to install any server updates manually.<\/p>\n<p>We apologize for any inconvenience.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have had a few reports that PhonePad has stopped working after a server update has been applied by the Automatic Update service. This can happen if the update process could not complete due to insufficient access rights or because it has been blocked by security software (ie. anti-virus\/anti-malware software).\u00c2\u00a0 We have found that in [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,7,97,6,5],"tags":[],"class_list":["post-1685","post","type-post","status-publish","format-standard","category-announcements","category-phonepad","category-phonepad-5","category-support-issues","category-whats-happening"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts\/1685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/comments?post=1685"}],"version-history":[{"count":3,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts\/1685\/revisions"}],"predecessor-version":[{"id":1821,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts\/1685\/revisions\/1821"}],"wp:attachment":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/media?parent=1685"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/categories?post=1685"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/tags?post=1685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}