{"id":1816,"date":"2018-10-10T06:57:32","date_gmt":"2018-10-10T06:57:32","guid":{"rendered":"http:\/\/cybercom-software.com\/blog\/?p=1816"},"modified":"2018-10-10T06:57:32","modified_gmt":"2018-10-10T06:57:32","slug":"remote-support-scheduling-issue","status":"publish","type":"post","link":"https:\/\/cybercom-software.com\/blog\/remote-support-scheduling-issue\/","title":{"rendered":"Remote Support Scheduling Issue."},"content":{"rendered":"<p>We have had an issue with the Remote Support Scheduling System.\u00c2\u00a0 We weren&#8217;t receiving notifications of new appointments tha<a href=\"https:\/\/mld50qmdoq2m.i.optimole.com\/w:auto\/h:auto\/q:mauto\/ig:avif\/https:\/\/cybercom-software.com\/blog\/wp-content\/uploads\/2018\/10\/BrokenConnection.png\"><img data-opt-id=1123326574  fetchpriority=\"high\" decoding=\"async\" class=\"alignright size-full wp-image-1817\" src=\"https:\/\/mld50qmdoq2m.i.optimole.com\/w:auto\/h:auto\/q:mauto\/ig:avif\/https:\/\/cybercom-software.com\/blog\/wp-content\/uploads\/2018\/10\/BrokenConnection.png\" alt=\"\" width=\"267\" height=\"324\" srcset=\"https:\/\/mld50qmdoq2m.i.optimole.com\/w:267\/h:324\/q:mauto\/ig:avif\/https:\/\/cybercom-software.com\/blog\/wp-content\/uploads\/2018\/10\/BrokenConnection.png 267w, https:\/\/mld50qmdoq2m.i.optimole.com\/w:247\/h:300\/q:mauto\/ig:avif\/https:\/\/cybercom-software.com\/blog\/wp-content\/uploads\/2018\/10\/BrokenConnection.png 247w\" sizes=\"(max-width: 267px) 100vw, 267px\" \/><\/a>t had been scheduled.<\/p>\n<p>We use Acuity Scheduling for the scheduling of remote support.\u00c2\u00a0 It links with iCloud to send the appointment notifications to our Apple devices.\u00c2\u00a0 For some reason iCloud lost the connection setting after we upgraded to iOS 12.<\/p>\n<p>We have just become aware of the issue and it has now been fixed as of a few minutes ago.<\/p>\n<p>We apologize for any inconvenience this may have caused, especially if you had an appointment scheduled and we didn&#8217;t call you.\u00c2\u00a0 We weren&#8217;t ignoring you &#8211; we just didn&#8217;t know there were any appointments.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have had an issue with the Remote Support Scheduling System.\u00c2\u00a0 We weren&#8217;t receiving notifications of new appointments that had been scheduled. We use Acuity Scheduling for the scheduling of remote support.\u00c2\u00a0 It links with iCloud to send the appointment notifications to our Apple devices.\u00c2\u00a0 For some reason iCloud lost the connection setting after we [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,6,5],"tags":[],"class_list":["post-1816","post","type-post","status-publish","format-standard","category-announcements","category-support-issues","category-whats-happening"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts\/1816","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/comments?post=1816"}],"version-history":[{"count":2,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts\/1816\/revisions"}],"predecessor-version":[{"id":1819,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts\/1816\/revisions\/1819"}],"wp:attachment":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/media?parent=1816"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/categories?post=1816"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/tags?post=1816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}