If you have renewed your Update Plan and haven’t received an email from us with the details, clicking Refresh<\/strong> will grab them from the update plan system for you.<\/p>\n With the current special offer that extends your Update Plan for free for 2 years on June 15, you can also click the Refresh<\/strong> button to update the information on your system.<\/p>\n Please note:<\/strong> Server Updates must<\/strong> be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) \u00e2\u20ac\u201c they cannot<\/strong> be installed directly on your workstations.\u00c2\u00a0 Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.\u00c2\u00a0 Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important<\/strong>: When downloading and installing an update from your My PhonePad account, make sure it\u00e2\u20ac\u2122s actually the update<\/strong> and not<\/strong> the server setup program.<\/p>\n You do not<\/strong> need to install every update between this one and the last update you installed.\u00c2\u00a0 PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, and then works out what changes are required, then makes those changes.<\/p>\n Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.\u00c2\u00a0 If you experience speed or freezing issues<\/strong> after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.\u00c2\u00a0 This may need to be done on the both your Server or Host PC, and your workstations.<\/p>\n You can download the update from your My PhonePad<\/a> account or by selecting Server Updates<\/strong> from the System Admin<\/strong> menu and clicking Check for Update <\/strong>(you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates<\/strong> from the System Admin<\/strong> menu and clicking Check for Update<\/strong> (you will need to log in as an administrator). Please contact Support<\/a> if you have any problems or questions.<\/p>\n","protected":false},"excerpt":{"rendered":" We are pleased to announce the release of PhonePad Version 5.57.1. New Update Plan Refresh Button A new Refresh button has been added to the Update Plan screen (accessible from the Help toolbar and menu). The Refresh button will connect to the update plan system and retrieve your current update plan details, and store them […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,107,7,97,6,109,5],"tags":[224,173,179,180,178,188,189,46,169,183,53,24,27,181,182,26,52,56,54,55,59,85,93,99,47,193,151,57,51],"class_list":["post-2191","post","type-post","status-publish","format-standard","category-announcements","category-new-release","category-phonepad","category-phonepad-5","category-support-issues","category-update","category-whats-happening","tag-5-57-1","tag-call-log","tag-call-logging","tag-call-logging-software","tag-call-logs","tag-crm","tag-customer-relationship-manager","tag-local-area-network","tag-log-phone-calls","tag-logging-phone-calls","tag-message-pad","tag-minor-update","tag-new-release","tag-phone-call-log","tag-phone-call-logs","tag-phone-log","tag-phone-log-software","tag-phone-message","tag-phone-message-pad","tag-phone-message-software","tag-phone-messages","tag-phone-pad","tag-phonepad","tag-phonepad-5","tag-phonepad-on-your-lan","tag-phoneslips","tag-portcheck","tag-telephone-message","tag-telephone-message-software"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts\/2191","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/comments?post=2191"}],"version-history":[{"count":1,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts\/2191\/revisions"}],"predecessor-version":[{"id":2193,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts\/2191\/revisions\/2193"}],"wp:attachment":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/media?parent=2191"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/categories?post=2191"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/tags?post=2191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"log](\"https:\/\/mld50qmdoq2m.i.optimole.com\/w:auto\/h:auto\/q:mauto\/ig:avif\/https:\/\/cybercom-software.com\/blog\/wp-content\/uploads\/2020\/06\/PhonePadUpdatePlanExpired.png\")
<\/a>The Refresh<\/strong> button will connect to the update plan system and retrieve your current update plan details, and store them in your PhonePad database.\u00c2\u00a0 So what it does is refresh the Update Plan information in your PhonePad database to ensure it’s up to date.<\/p>\nChanges in This Release<\/h3>\n
\n
Installation Information<\/h3>\n
How Updates Work<\/h3>\n
Updates and Anti-Virus Software<\/h3>\n
Downloading the Update<\/h3>\n