{"id":239,"date":"2010-01-26T11:16:01","date_gmt":"2010-01-26T11:16:01","guid":{"rendered":"http:\/\/cybercom-software.com\/blog\/?p=239"},"modified":"2010-05-06T12:21:33","modified_gmt":"2010-05-06T12:21:33","slug":"setting-up-your-phonepad-connection-correctly","status":"publish","type":"post","link":"https:\/\/cybercom-software.com\/blog\/setting-up-your-phonepad-connection-correctly\/","title":{"rendered":"Setting Up Your PhonePad Connection Correctly."},"content":{"rendered":"

\"\"<\/a>We’ve had a few support emails recently about connection problems when using PhonePad<\/a> in “Local Mode”.\u00c2\u00a0 These have been caused by mapping issues with the PhonePad data folder.<\/p>\n

Here’s how it typically happens.\u00c2\u00a0 PhonePad is installed on a shared drive on the server.\u00c2\u00a0 When the connection setting is done, it is based on the mapping of the user’s<\/em> (ie. the person doing the installation) network drive.\u00c2\u00a0 The problem is, other users may have different drive mappings.<\/p>\n

For example, the person installing PhonePad has their network folder mapped as G:<\/em>, with their PhonePad data folder set to G:\\PhonePad\\Data<\/em>.<\/p>\n

But other users may have the same folder mapped as J:\\PhonePad\\Data<\/em>.\u00c2\u00a0 This is will cause problems when the other users try to connect to the PhonePad database.\u00c2\u00a0 The usual error message will be:<\/p>\n\"\"<\/a>\n

The error message may look a little complicated but it simply means that PhonePad is unable to locate the PhonePad database in the specified location.<\/p>\n

This can be easily solved by using a UNC<\/em> (Uniform Naming Convention<\/em> or Universal Naming Convention<\/em>) path.\u00c2\u00a0 Run DBConnect <\/strong>(it’s in your PhonePad folder) and click the UNC <\/strong>button to change the mapped path into a UNC path.<\/p>\n\"\"<\/a>\n

Occasionally clicking the UNC <\/em>button doesn’t convert the path to a UNC path.\u00c2\u00a0 If for some reason it doesn’t work for you, you will need to manually remove the drive letter and add the name of your server.\u00c2\u00a0 The format is \\\\<servername>\\<phonepad data folder><\/em>.\u00c2\u00a0 Using our previous example, the path would change from G:\\PhonePad\\Data<\/em> to \\\\MyServer\\PhonePad\\Data<\/em>.<\/p>\n

Once this has been done you should find that, no matter what drive mapping each user has, PhonePad<\/a> will be able to successfully connect.<\/p>\n","protected":false},"excerpt":{"rendered":"

We’ve had a few support emails recently about connection problems when using PhonePad in “Local Mode”.\u00c2\u00a0 These have been caused by mapping issues with the PhonePad data folder. Here’s how it typically happens.\u00c2\u00a0 PhonePad is installed on a shared drive on the server.\u00c2\u00a0 When the connection setting is done, it is based on the mapping […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,8,15],"tags":[43,42,45,46,44,93,47],"class_list":["post-239","post","type-post","status-publish","format-standard","category-phonepad","category-phonepad-tips","category-tutorials","tag-database-connection","tag-dbconnect","tag-lan","tag-local-area-network","tag-local-mode","tag-phonepad","tag-phonepad-on-your-lan"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts\/239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/comments?post=239"}],"version-history":[{"count":19,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts\/239\/revisions"}],"predecessor-version":[{"id":261,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts\/239\/revisions\/261"}],"wp:attachment":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/media?parent=239"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/categories?post=239"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/tags?post=239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}