{"id":71,"date":"2008-03-21T05:42:02","date_gmt":"2008-03-21T05:42:02","guid":{"rendered":"http:\/\/cybercom-software.com\/blog\/2008\/03\/21\/new-live-support\/"},"modified":"2008-03-21T05:42:54","modified_gmt":"2008-03-21T05:42:54","slug":"new-live-support","status":"publish","type":"post","link":"https:\/\/cybercom-software.com\/blog\/new-live-support\/","title":{"rendered":"New Live Support"},"content":{"rendered":"<p>We have just introduced <strong>live chat support<\/strong> to our website.&nbsp; If you want to talk to sales or support staff live just click on the icon, which is visible on most pages, and you&#8217;ll be able to talk to someone in real time.<\/p>\n<p>If live support <a href=\"https:\/\/mld50qmdoq2m.i.optimole.com\/w:auto\/h:auto\/q:mauto\/ig:avif\/https:\/\/cybercom-software.com\/blog\/wp-content\/uploads\/2008\/03\/image.png\"><img data-opt-id=93472320  fetchpriority=\"high\" decoding=\"async\" style=\"border-right: 0px; border-top: 0px; margin: 3px 3px 2px 0px; border-left: 0px; border-bottom: 0px\" height=\"96\" alt=\"image\" src=\"https:\/\/mld50qmdoq2m.i.optimole.com\/w:auto\/h:auto\/q:mauto\/ig:avif\/https:\/\/cybercom-software.com\/blog\/wp-content\/uploads\/2008\/03\/image_thumb.png\" width=\"152\" align=\"left\" border=\"0\"><\/a>is offline you can leave a message and we&#8217;ll respond as quickly as we can.&nbsp; We&#8217;ve also recently implemented an <strong>issue management system<\/strong> for support requests we receive.&nbsp; This allows us to track their progress and make sure that none fall through the cracks.&nbsp; <\/p>\n<p>We previously used email software and a separate support application, and it was getting difficult to manage.&nbsp; The new system has integrated email management and maintains a complete history of communications, which makes things a lot easier.<\/p>\n<p>The system automatically adds an &#8220;incident report&#8221; number to the subject of your email. It&#8217;s important to leave this number intact as the system uses this to identify your request and to maintain a history of it.<\/p>\n<p>We&#8217;ve also recently completed a major upgrade to the software we use for the support forums, knowledge bases and Frequently Asked Questions (FAQs).<\/p>\n<p>All of these support systems are part of our strategy to continually refine and improve the support we provide to you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have just introduced live chat support to our website.&nbsp; If you want to talk to sales or support staff live just click on the icon, which is visible on most pages, and you&#8217;ll be able to talk to someone in real time. If live support is offline you can leave a message and we&#8217;ll [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,6,5],"tags":[],"class_list":["post-71","post","type-post","status-publish","format-standard","category-announcements","category-support-issues","category-whats-happening"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts\/71","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/comments?post=71"}],"version-history":[{"count":0,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts\/71\/revisions"}],"wp:attachment":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/media?parent=71"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/categories?post=71"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/tags?post=71"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}