{"id":834,"date":"2014-09-03T05:14:18","date_gmt":"2014-09-03T05:14:18","guid":{"rendered":"http:\/\/cybercom-software.com\/blog\/?p=834"},"modified":"2014-09-03T05:14:18","modified_gmt":"2014-09-03T05:14:18","slug":"setting-up-remote-support","status":"publish","type":"post","link":"https:\/\/cybercom-software.com\/blog\/setting-up-remote-support\/","title":{"rendered":"Setting Up Remote Support."},"content":{"rendered":"

There may be times when you experience a problem with PhonePad or our other software that can’t be easily resolved by email.\u00c2\u00a0 At times like this, the best way to get things sorted out is by remote support. Through the magic of the Internet we can remote connect to your computer and access it as though we were actually with you in your office. It’s like a site visit, but without a techo turning up at your door.<\/p>\n

Depending on the issue, there may or may not be a charge for this service.\u00c2\u00a0 Of course, we will advise you of this up front when arranging remote support.<\/p>\n

We currently use Citrix GoToAssist<\/a> for remote support.\u00c2\u00a0 To get remote support up and running on your end, you will need to follow some simple steps so that we can connect.<\/p>\n

Firstly, we will send you a link and a support key.\u00c2\u00a0 You will need to click on the link to take you to the Fast Support website. It looks a bit like this:<\/p>\n\"Remote<\/a>\n

You will need to enter your Name<\/strong> and the Support Key<\/strong>, and then click Continue<\/strong>.<\/p>\n

You should then get a screen like this:<\/p>\n

\"Launch<\/a>
\nClick OK<\/strong> to launch the GoToAssist application.<\/p>\n

You may get a prompt like this one, asking you to allow or block the launcher.\u00c2\u00a0 This screenshot is from Firefox.<\/p>\n\"PhonePad<\/a>\n

 <\/p>\n

If you get a prompt like this click the Allow<\/strong> button.<\/p>\n

Ok, almost there.\u00c2\u00a0 This next bit catches a few people out because sometimes the window is hidden.\u00c2\u00a0 If you can’t see this dialog then search your screen for it because it will be there somewhere.<\/p>\n\"PhonePad\n

Click the Yes<\/strong> button to join the remote support session.<\/p>\n

That’s it.\u00c2\u00a0 We will now be connected to your computer.\u00c2\u00a0 You can show us the problems you’re having and we can fix it for you while you watch.\u00c2\u00a0 If you’re busy you can go off and do what you need to do while we do our thing.<\/p>\n","protected":false},"excerpt":{"rendered":"

There may be times when you experience a problem with PhonePad or our other software that can’t be easily resolved by email.\u00c2\u00a0 At times like this, the best way to get things sorted out is by remote support. Through the magic of the Internet we can remote connect to your computer and access it as […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,6],"tags":[26,52,56,54,55,59,93,47,86,38,57,51,32,25],"class_list":["post-834","post","type-post","status-publish","format-standard","category-articles","category-support-issues","tag-phone-log","tag-phone-log-software","tag-phone-message","tag-phone-message-pad","tag-phone-message-software","tag-phone-messages","tag-phonepad","tag-phonepad-on-your-lan","tag-remote-support","tag-repair","tag-telephone-message","tag-telephone-message-software","tag-telephone-messages","tag-telephone-messaging-system"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts\/834","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/comments?post=834"}],"version-history":[{"count":4,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts\/834\/revisions"}],"predecessor-version":[{"id":845,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/posts\/834\/revisions\/845"}],"wp:attachment":[{"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/media?parent=834"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/categories?post=834"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cybercom-software.com\/blog\/wp-json\/wp\/v2\/tags?post=834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}