Downloading Your Repaired Database

When your PhonePad 5 database has been repaired and is ready for download, you will receive a notification email from us with instructions on how to download it.  This is a fairly straightforward process.

1.Copy the Repair Code from the email you received.

2.Run DatabaseDownload by right-clicking on the icon and selecting Run as Administrator from the popup menu..

3.Paste the Repair Code from the email into the Repair Code field.

4.Click the Download button and select Yes when prompted.

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6.The Repair Code will be validated and then the download should commence.

7.A message will be displayed when the download has been completed.

8.Click OK.

9.Click the Install button and click Yes when prompted.

10.Your database files should now be installed.

11.If all goes well you should see the following message.

12.Click OK, and then click the Exit button.