Multiple Servers

When You Don't Want Multiple Servers

Installing multiple PhonePad 5 Servers on your network can cause unpredictable behavior.  Workstations will connect to the first server that responds to a connection request.  This means that you could end up with workstations connecting to different databases, resulting in messages not getting through and data inconsistencies.

The above scenario can happen when users mistakenly install the PhonePad 5 Server on more than one computer (there have been a few cases of this).  The general rule is you should only have one PhonePad 5 Server on your network.

The following issues could be an indication that you have more than one PhonePad 5 Server on your network:

•You have installed a server update but one or more workstations still show the previous version number.

•Error messages state that one or more database elements are missing after a server update has been installed.

•Messages are not being received by the intended recipients.

You can check to see if you have more than one PhonePad 5 Server on your network by downloading and running the ServerScan program.  It will list all of the servers it discovers.

When You Do Want Multiple Servers

There are situations where having more than one PhonePad 5 Server is useful.  For example, on a large network it may make sense to set up a separate PhonePad 5 database for each workarea/division/section, etc.

To avoid conflicts you will need to disable Auto Discovery on each workstation and enter the IP Address of the server you want PhonePad 5 Workstation to connect to.  You can do this by running the WorkstationConfig program installed in the PhonePad 5 folder on each workstation.

Your options are to either use set the Server's IP Address or use a Server Access Key.