Real-Time Scanning

Security software usually has some form of real-time scanning which can severely impact the performance of database engines.

If you experience any of the following issues with PhonePad 5 then you can bet there is some type of security software performing real-time scanning:

•Slow response times

•Freezing

•Excessive CPU usage, especially on the Server or Host PC

Real-time scanning, which can also be known by other names like Real-Time Protection or Active Protection, scans files when you open or access them to make sure they don't contain any malicious content.  That is fine for documents and some applications that are opened every now and then, but for database files which can be accessed multiple times per second this can significantly increase the amount of time it takes to process data.  

Imagine a scenario where you are working on something important and someone interrupts you.  Occasional interruptions may be okay but if that person interrupts you continuously then it would be pretty hard to get any work done.

The solution for real-time scanning is to either exclude the PhonePad 5 Server folders from real-time scanning, or disable real-time scanning altogether on your Server or Host PC.  

Scheduled scans are generally not a problem, although you should avoid scanning the PhonePad 5 Server folders during working hours.

The solution for the pesky interrupter is up to you.

The folder you need to exclude on your Server or Host PC is C:\ProgramData\Cybercom Software\PhonePad5Server, and all sub-folders.