What Can Cause a Version Mismatch?

The most common cause of a version mismatch between the PhonePad 5 Workstation software and the PhonePad 5 Server software is this scenario:

•PhonePad 5 is already up and running on a network and a new computer is installed.  PhonePad 5 Workstation is downloaded from the website and installed on the new computer, but the version downloaded is a more recent version.

There are 3 ways to avoid this scenario:

1.Retain a copy of the original Workstation setup program you downloaded when you installed PhonePad.  Use this copy to install PhonePad 5 Workstation on all new computers.  Or download the same version from your My PhonePad account at www.myphonepad.com.

2.Install PhonePad 5 Server Updates whenever they are released.

3.Keep your system up-to-date with the latest releases by setting up automatic updates.

Another far less likely cause is that the automatic workstation updates done by the PhonePad 5 Server have failed for some reason.  This can happen if the workstation has insufficient access rights for the PhonePad 5 folder.  If this happens, check the access rights for the PhonePad folder and files.