WorkstationConfig

The WorkstationConfig program is used to correct any issues you may have with PhonePad 5 Workstation.

It has 4 tabs:

•Server Auto Discovery

•Settings

•Comms

•Support

Server Auto Discovery

WorkstationConfig

These settings are used to override the server auto-discovery system. You would use this in the following circumstances:

•UDP broadcasts are blocked on your network and so PhonePad is unable to find a server.

•You have a Wide Area Network.

•You have more than one PhonePad Server on your network.

Enable Auto-Discovery of Server

This is the default setting. PhonePad will try to locate a PhonePad Server on your network and establish a connection.

Disable Auto-Discovery of Server

If PhonePad is unable to locate a PhonePad Server on your network, and you have checked to make sure the server is running, then you may need to turn Auto-Discovery off and specify the IP Address of the Server.

There is a downside to using this method. If the Server's IP Address changes then the IP Address you entered here will no longer be valid. This means you will have connection problems again until you enter the Server's new IP Address.

If the Server's IP Address is likely to change, you are better off using the Server Access Key option instead of just disabling Auto-Discovery.

Use Server Access Key

This option also disables Auto-Discovery. Instead of specifying the Server's IP Address, it uses a Server Access Key to find out the Server's IP Address.

The way this works is that your PhonePad Administrator creates a Server Access Key on the Server using Control Center. They then give you this Access Key to enter under Server Access Key. Your PhonePad Server will regularly contact the Server Access Key system on our web server, updating its IP Address. When you start PhonePad it uses the Server Access Key to retrieve the Server's IP Address from the Server Access Key system using the Server Access Key.

In order for this to work, PhonePad needs to be able to access our web server via the Internet.

Settings

WorkstationConfig2

Disable Auto Login	Click this button to disable Auto Login for the logged in user.
Override	When checked, Auto Login is disabled.
Activity Logs	When checked, the workstation will produce activity logs. It is recommended you leave this option checked.
Log Retention	Specifies the number of days logs will be kept for. Any logs older than the set period will be automatically deleted. The default is 30 days.
Connection Timeout	Specifies how long PhonePad will wait to establish a connection.
Remote Timeout	Specifies how long PhonePad waits for a response from the server after a connection has been established.
Remote Read Size	Specifies how much data should be read for each data request.
Wait for Network Connection on Startup	When checked, PhonePad will wait for a network connection to become available before attempting to connect to the server.
Remote Compression	Determines whether or not data exchanged between the workstation and server is compressed or not, and the level of compress used. The default is 0.
Reconnection Retries	Specifies the number of times PhonePad should try to establish a connection with the server when the connection times out on initial connection.
Use Message Polling	When checked, PhonePad will poll the server checking for new messages. This option will override the Message Notification Service and can adversely affect performance.

Comms

WorkstationConfig3

Notifications Port

This is the port used by PhonePad for notifications sent from the server. The default is 12601 and it should be left at this value.

Support

WorkstationConfig4

Use Diagnostics	When checked, the workstation will add detailed information to activity logs. It is recommended you leave this option unchecked unless asked to turn it on by Support.
Remote Trace	This option is used to trace communication between a workstation and the server. It is strongly recommended you leave this option unchecked as it can severely impact application responsiveness and is only intended to be used for very short periods.
Service Control	Allows an administration to restart PhonePad services running on the Server or Host PC from any workstation.