Customizing Labels

Many of the labels that appear on a phone message form can be customized using the Label Editor. These are system-wide settings so they apply to all users.

Select the Manager tab on the toolbar and click the Label Editor button, or select Label Editor from the Manager menu.

LabelEditor

You can edit the labels by typing in the fields in the Label Editing area at the bottom part of the screen. The labels will change as you type in the fields.

Not all label fields can appear on the screen at once so you may need to scroll the field into view using the scrollbar.

LabelEditorScrollBar

You can either select the tab that contains the field you want to edit, or click on the field in the Preview area and it will take you straight to the field.

Instead of scrolling through the fields trying to find the right field to edit, simply click on the label you want to edit. The scrolling area in the Label Editing area will jump to the correct field.

If you really mess things up and want to start again, click the Defaults button. The labels will revert to their original values.

You can remove a field from the message form by "blanking" the field in the Label Editor (ie. remove all text from the field). For example, there is a Custom field which can be used to store any text data you want to add. If you don't want that field on the form then you can just remove the label name.

Some of the labels displayed in phone messages are also displayed in the column heading titles of message lists, eg. Caller, Company. If you change these labels the changes will also be shown in the relevant column heading titles.

Important: Be aware of the length of the labels you enter. If they are too long for the available space they will be clipped or may just look really odd.