Firewalls

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PhonePad 5 automatically creates inbound and outbound exception rules in the Windows Firewall so that the client software (PhonePad 5 Workstation) and the server software (PhonePad 5 Server) can communicate with each other.

 

 firewall_flame

 

The problem is a lot of security software also have their own firewall built-in, and in many cases these firewalls completely ignore the exception rules added to the Windows Firewall.  This means that you may need to manually configure your security software's firewall to allow connections between PhonePad 5 Workstation and PhonePad 5 Server.

 

The ports you will need to allow are:

 

•Port 12600 for TCP

•Port 12602 for TCP

•Port 12603 for TCP

•Port 15350 for UDP

 

You will need to allow connections for these applications:

 

•PhonePad5.exe

•PhonePad5Run.exe

•PhonePad5Server.exe

 

 

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Unfortunately we are unable to provide instructions for all security products - there are dozens of products available and their user interfaces are frequently updated.  It is an impossible task for us to keep up to date with all of them and write instructions for them as well.

 

In addition to that, It is the security software company's responsibility to make sure that their products are compatible with other software, not the other way around.

 

However, we will try to provide instructions for some of the more popular security products where possible.