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When a Server Update is released you don’t need to email us for a link.  You can access the link directly by logging in to My PhonePad Trial.

Now you can always have the latest version of PhonePad, Appointment Calendar, MessageSender, etc. while trying out the software.

All you need to login is the email address you used when starting your PhonePad trial.

Please note that access to My PhonePad Trial will expire when your trial period has finished.

The post Announcing My PhonePad Trial. appeared first on Cybercom Software Blog.

Changes in This Release

• FIXED – Automatic Message Forwarding – Pushover Settings – Won’t save selected Where RU status (always defaults to IN).
• FIXED – Sub-component issue stopped user deletion from working.
• Minor fixes and improvements.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, and then works out what changes are required, then makes those changes.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Downloading the Update

You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.

The post PhonePad Version 5.56.8 Has Been Released. appeared first on Cybercom Software Blog.

Changes in This Release:

• CHANGED – Modified temp folder used by PhonePad, to resolve issues some users were experiencing after database engine update.

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.  The update will update your database whereas the setup program will overwrite it with a blank database.

You can download the update from your My PhonePad account or by using the Application Update option on the System Admin menu in PhonePad 5.

These updates are available for both fully licensed users and trial users.

Please contact Support if you have any problems or questions.

The post PhonePad Version 5.22.3 Has Been Released. appeared first on Cybercom Software Blog.

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Please make sure you also download the updated PhonePad 5 Admin Guide as it contains important instructions on how to use the data migration wizard.

The post PhonePad 4 Database Migrator. appeared first on Cybercom Software Blog.

This is all done in the background automatically so you don’t need to do anything.  However, you should wait between 5 to 10 minutes before attempting to run PhonePad for the first time and login.

If you try to connect before the database has been fully set up you will get error messages because there will still be some parts missing.

If this does happen then just wait a few minutes before trying to start PhonePad again.  Once the database setup has been completed then you shouldn’t have this problem again.

The post Starting PhonePad After Installing PhonePad 5 Server. appeared first on Cybercom Software Blog.

This new guide shows you how to set PhonePad to operate in Remote Mode, also known as Client/Server.

Operating PhonePad in Remote Mode results in faster performance and less chance of data corruption.

You can access the new setup guide here.

The post PhonePad Remote Mode Setup Guide appeared first on Cybercom Software Blog.

The PhonePad installer was recently changed to make it much easier to install PhonePad. The online guide has now been updated to include these latest changes.

You can access the online guide here.

The post PhonePad Online Setup Guide Updated. appeared first on Cybercom Software Blog.

The guide takes you through the process of installing PhonePad on Local Area Networks and Peer-to-Peer Networks.  This is the first version of the guide which we are planning to evolve over a period of time.

You can access the guide here.

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