Problems?

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Here's a list of common problems that are generally caused by missing steps in the installation process.

 

Error message: "A table is missing from the database: DBISAM Error # 11010 Table or backup file 'Messages' does not exist."


This error message indicates that PhonePad is unable to locate the PhonePad database.  This usually occurs if you forget to run DBUpdate to create the database, or PhonePad is looking in the wrong location.

 

If your PhonePad database has been created then run DBConnect on each computer PhonePad is physically installed on and check the Local Database Directory setting - it should be pointing to the PhonePad data folder.

 

It's highly recommended that you use a UNC path rather than a drive mapping.




Users can login but the messages they send are not received by other users.


You have most likely created multiple PhonePad databases.  Run DBConnect on each computer PhonePad is physically installed on and check the Local Database Directory setting - each workstation should be pointing to the same PhonePad data folder.




PhonePad is prompting for a username and password but I don't know what it is.


PhonePad automatically creates a default administrator account for you:

 

Username:      Admin

 

Password:      admin

 

Check Part 5 of the installation process as you have probably skipped this step.




PhonePad is running really slow or freezes.


See the section on Virus Scanners.