Virus Scanners

Many virus scanners have a real-time scanning feature (sometimes known as Active Protection) where files are scanned every time a file is accessed.  This can have a serious impact on system performance, especially for database-based applications like PhonePad where data files can be accessed several times per second.

Like with any database-based application, real-time scanning can slow PhonePad to a crawl or can even make it appear as though it has "frozen" or "locked up".  This is because the scanner blocks access to the data files while they are being scanned, preventing PhonePad from reading or writing from/to the files.  If the virus scanner takes too long, PhonePad may lose its connection to the database and be left in a state of limbo, possibly becoming unresponsive.

PhonePad Data Folder

We highly recommend you do one of the following:

This may need to be done on each workstation as well as your server or Host PC.

Windows Temp Folder

The Windows temp folder is used by Windows and applications to temporarily store files for various purposes.  PhonePad automatically creates and deletes its own temporary files in this folder.  Real-time scanning can also impact performance in this area by scanning the temporary files whenever they are created or accessed.  We recommend you do one of the following:

This may need to be done on each workstation as well as your server or Host PC.

Scheduled Virus Scanning

Please note that we are NOT suggesting that you disable virus scanning altogether.  If you decide to disable anything, only disable real-time scanning, not your regular scheduled scans.