Freezing on Startup

If PhonePad freezes when starting it on your workstation, the most common cause is anti-virus software (or anti-malware, anti-spyware, etc.). This can happen in the following situations:

•	You have installed PhonePad for the first time.

•	You have updated PhonePad to a new version.

•	Your anti-virus software has been updated.

Check your anti-virus software to make sure it is configured to allow PhonePad to run, and that it does not perform any type of real-time scanning of PhonePad. Unfortunately we cannot offer advice or instructions on how to do this as there are dozens of anti-virus products available, and their interfaces change frequently.

You may need to do these checks on both your workstation(s) and Server or Host PC.