Connection Issues

If PhonePad has trouble connecting to the PhonePad 5 Server, there is a program in the PhonePad 5 Server folder on your Server or Host PC called Process Monitor. You can use Process Monitor to check to make sure that PhonePad 5 Server has the appropriate ports open, which are: 12600, 12601, 12602, 12603 and 15350.

Run ProcessMonitor. You should see the following screen.

ProcessMonitor

When PhonePad 5 Server is running you should see similar results. Of course, the process ID and Local Address will be different, but the Local Ports and Protocols should be the same.

If port 12600 is not displayed then there is a problem with the port.

1.	Try stopping and starting the PhonePad 5 Server using Control Center to see if that resolves it.

2.	Check to make sure there are no firewalls blocking the connection.

3.	Check your anti-virus/anti-malware/anti-spyware software to see if that is blocking the connection.

Process Monitor can also be started from the Control Center. Just select PhonePad Server and then click the Processes button.