Logs

Logs are an important tool for diagnosing and fixing any issues that may occur.  PhonePad generates a number of logs that track successful and unsuccessful operations.  Some of these logs will only appear if errors are encountered.

If you get an error message while using PhonePad and can't remember what the error message was, it's high likely that the error was recorded in a log file.

Server Logs

These are the logs generated on the Server or Host PC:

•Aloha logs - logs Auto Discovery requests and responses.

•AutoUpdate logs - logs all Automatic Update activity.

•AutoUpdate Service Setup logs - logs the installation and setup of the AutoUpdate service.

•Backup Module logs - logs all backups.

•Caller ID logs - logs Caller ID errors.

•Cloud Module logs - logs cloud errors.

•Config Module logs - logs config module errors.

•Config Restore logs - logs Config file restores.

•Database Repair logs - logs database repairs including any issues found.

•Database Restore logs - logs database restores.

•Database Migrator logs - logs

•DataUpdate logs - logs any changes to the PhonePad database as part of an automatic or manual server update.

•Email Module logs

•Notification Server logs - logs Notification service connections and processes, which are used as part of the Dynamic Refresh feature.

•PhonePad Server logs - logs Server processes.

•Pushover Module logs - logs Pushover errors.

•Server Trace Logs - used to determine system issues.

•Service Setup logs - logs installation and setup of services.

•Service Monitor logs - logs any activity performed by the Service Monitor service.

•SMS Module logs - logs any SMS errors.

Workstation Logs

These are the logs generated on each workstation:

•Aloha logs - logs Auto Discovery requests and responses.

•LogViewer logs - logs any errors for the LogViewer application.

•Message Notification logs - logs notifications received from the Notification service.

•PhonePad logs - logs PhonePad processes but especially any error messages.

•PhonePad Loader logs - logs start up processes and workstation updates.

•Workstation Trace logs - used to determine issues between the workstation and database.

Log Viewer

The easiest way to view the log file is by using the Log Viewer.  It knows where to find the various logs and display them.

To view logs:

1.Select the type of logs from the list on the left, eg. PhonePad Logs.  They are grouped by Server and Workstation logs.  

2.The available logs will appear in the top right list.  There will be a log for each day a log file was created.  The log names use the International date format, which is YYYY-MM-DD.

3.Select the log you want to view.

4.The contents of the selected log will appear in the view area at the lower right.

The up and down buttons can be used to jump to the beginning or end of the selected log.

There is a splitter bar between the log file list and the log contents.  You can use this to re-size the viewing area.

Filtering Log Entries

You can filter log entries using these radio buttons:

The View button be used to view a log entry in a popup window.  This is particularly useful where all of the details don't fit in the grid.

Event Viewer

Click the Event Viewer button to view the Windows Event Viewer application logs.  This is the same as using the Windows Event Viewer except that it only shows logs relating to PhonePad.  This saves having to scour through the Windows Event Viewer trying to find the relevant entries.

System Logs

Technically speaking all logs are system logs, however these logs relate specifically to the database engine and what's happening inside.  Most of the time the system logs will just show Information log entries but occasionally it may contain Error log entries.  In those situations these logs can be invaluable in tracking down a problem or bug that would otherwise be difficult to locate or even know that it exists.

Sending Your Log Files to PhonePad Support

If you have reported a problem with PhonePad to Cybercom Software Support, you may be asked to send your log files as these often contain important information about the issue you are experiencing.

The easiest way to do this is by following these steps:

1.Click the Support button in Log Viewer.

2.Enter your Firstname and Lastname.

3.Enter your Email Address.

4.Enter the IR (Incident Report) Number that would have been in the email reply (it's in the Subject line and also body of the email).

5.Click the Send button.

6.Log Viewer will collect the files and email them to Cybercom Software Support.