Restoring from a Snapshot

Snapshots are created automatically whenever you install a server update (from Version 5.15.0 onwards).  It's like taking a photo of your application and database files at a specific point in time.

The purpose of snapshots is to protect your PhonePad 5 Server installation in case something goes wrong with an update.  For example, if your server crashes during an update the database can be left in an incomplete state and may even have some corruption.

Snapshots enable you to return your PhonePad 5 Server files to the state they were in before applying the server update, with just a couple of mouse clicks.

To restore a snapshot, go to the PhonePad 5 folder on your server (C:\PhonePad5Server) and double-click on RestoreSnapshot.

All snapshots will appear in the list as shown above. They can be identified by the date and time the snapshot was taken.  

All you need to do is select a snapshot and click the Restore button.  You will be asked to confirm the restore.  It will take several minutes to revert your files back to the way they were at the time of the snapshot.

If you have any of the application files open they will be automatically closed (from Version 5.15.0 onwards).  The PhonePad 5 Server will be stopped and started during this process.

Once the restore has been completed you will be able to continue on as before the server update was applied.