If you have read through the Admin Guide you may have noticed that we recommend installing PhonePad 5 Workstation on your server.
There’s a good reason for that.
If you ever experience a connection problem when launching PhonePad 5 on your workstation, having PhonePad 5 Workstation on your server can help determine what is causing the problem.
- If you are able to successfully run PhonePad 5 Workstation on the Server then you know that PhonePad 5 Server is working correctly. This means that the problem is being caused by something external to PhonePad, ie. something is blocking the connection between the workstation and the server.
- If you are not able to launch PhonePad 5 Worktation on the Server then you know it’s a problem with PhonePad 5 Server, or at least the problem lies somewhere on the Server.
For information on what can cause connection problems, refer to this article: Connection or Speed Issues