We have introduced a new problem
management system for all support emails. When you send an email to
support you will now be issued with a
case number by our system. This allows us
to track a problem from the moment you report it to us to the time of
resolution. This will make it easier for you to reference problems you
have reported previously and will ensure that none slip through the
cracks. 
We ask that if you enquire about the
status of a problem that you have reported, that you retain the case
number in the email’s subject as this is how the system tracks the
problem. All correspondence about problems should have the case number
in the subject.
