We generally respond to emails we receive
within 24 hours, but often it’s a lot quicker than that. If you have
sent us an email and haven’t had a response by the next day, please
check your anti-spam software. There have been many cases where users have
wondered why we haven’t responded to them, only to find that their spam
filters have dumped our emails in the spam bin. We check ours every day
because our anti-spam software occasionally removes legitimate emails
too.
