We have just introduced live chat support to our website. If you want to talk to sales or support staff live just click on the icon, which is visible on most pages, and you’ll be able to talk to someone in real time.
If live support 
is offline you can leave a message and we’ll respond as quickly as we can. We’ve also recently implemented an issue management system for support requests we receive. This allows us to track their progress and make sure that none fall through the cracks.
We previously used email software and a separate support application, and it was getting difficult to manage. The new system has integrated email management and maintains a complete history of communications, which makes things a lot easier.
The system automatically adds an “incident report” number to the subject of your email. It’s important to leave this number intact as the system uses this to identify your request and to maintain a history of it.
We’ve also recently completed a major upgrade to the software we use for the support forums, knowledge bases and Frequently Asked Questions (FAQs).
All of these support systems are part of our strategy to continually refine and improve the support we provide to you.
