We had a little surprise today when we tried accessing our support systems and got the following message:
What the?? To give you a little background, we actually use 3 web servers, each hosted by different web hosting service providers. Two of the servers are in the US and one is in the UK. Our main website is on one of the US servers while we have various support systems, our ordering system, license server, etc. on the other two.
Imagine our shock when we discovered that our account had been suspended on the other US server we use because of one of the following reasons: “Warez, Rude behaviour, Blackmailing, Harassment, Threatening, Offensive behaviour with other company’s employees, Other”. Hmm, don’t remember doing any of those. Being a software company we definitely don’t have anything to do with warez. And I don’t believe we have committed any of the other alleged reasons. At least not in regards to our customers. 🙂
Turns out the reason was “Other”. There was a technical problem with the commercial mailing software we use. For some strange reason it caused a spike in CPU usage on the web server, which resulted in our account being automatically suspended by the system. Apparently it’s all sorted out now. It’s unlikely you were presented with this message too but, if you were, please accept our apologies. We promise not to be naughty again.
