Our aim is to respond to support requests within 24 hours. If you have contacted us for support in the last couple of days and have not received a response, we apologize for the delay and want you to know that we will respond as soon as possible. We upgraded our helpdesk system over the weekend and unfortunately there are some issues with it. We are in communication with the vendor to get it resolved as quickly as possible, but in the meantime it may take us a little longer than normal to get back to you.
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