It took a while but the next version of PhonePad 5 is now available for download.
Connection Issues
After over two months of work we believe we may have finally fixed the connection issues that some customers were experiencing. Due to the fact that we have never been able to reproduce these problems on our end, and that many customers weren’t experiencing these issues, it made it very difficult to isolate the cause. It took a lot of investigation, development of various solutions, and a lot of Beta testing. Hence the long gap since the last release.
The amazing group of customers that volunteered to be Beta testers have reported that they are no longer having connectivity issues. While we can’t guarantee that we have completely resolved these issues it’s looking pretty darn good.
Changes in This Release
⦁ IMPROVED: Performance and connectivity.
⦁ IMPROVED: New message notification system fixes message list and follow up notes refreshing issues. Replaces previous system which was sometimes blocked by network devices on some networks.
⦁ IMPROVED: Log system has been completely replaced. Logs are now written to Public folder to avoid permissions issues that occurred on some systems.
⦁ IMPROVED: LogViewer has an updated interface to reflect the new log format now used by PhonePad.
⦁ IMPROVED: PhonePad now automatically calculates the Local Network Broadcast Address (which can be different for each network) and will try sending notifications on the Local Network Broadcast Address as well as the Global Broadcast Address.
⦁ UPDATED: Changed the pie charts used in Master View.
⦁ UPDATED: Database engine updated to 2.27 Build 1.
⦁ REMOVED: Notifications Module on server is no longer required.
⦁ FIXED: Outgoing messages form wasn’t populating the company and phone number fields when a caller was selected.
⦁ FIXED: Day Report didn’t include phone numbers.
⦁ FIXED: The wrong date range was displaying in Admin reports.
⦁ FIXED: It wasn’t possible to <shift> <tab> from the Date field to the To field in phone messages.
⦁ Various minor fixes and improvements.
Installation Information
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.
Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program. The update will update your database whereas the setup program will overwrite it with a blank database.
If you have the automatic update service installed then the update should automatically download and install. If for some reason it doesn’t, you can download the update from your My PhonePad account or by using the Application Update option on the System Admin menu in PhonePad 5.
These updates are available for both fully licensed users and trial users. For licensed users you must have a current support plan to install the update.
Please contact Support if you have any problems or questions.
