We received an important notification from the company that produces the database we use in PhonePad 5. In a recent version of the database engine, a new feature was added that dramatically improves performance, however, this week the database company discovered a bug in the database engine that could possibly result in data loss for new messages.
Yes, this took us by surprise as well! This affects all versions of PhonePad from Version 5.30.0 and onward.
The company has fixed the issue and released an update. We have incorporated the update into a new version of PhonePad and are in the process of releasing it. It should be available within the next few hours.
As a precaution, we strongly advise you to turn off the feature that could cause you this issue:
- On your Server or Host PC, open Control Center.
- Select PhonePad Server.
- Click the Settings button.
- Select the Support Use Only tab.
- Click the I/O Buffering button.
- Uncheck the Enable File I/O Buffering check box.
- Click OK.
- Click OK.
We sincerely apologize for any inconvenience this may cause but we were not aware of the issue and it did not present itself during testing. As already mentioned, the bug is in the 3rd party database engine that is incorporated into PhonePad. We have not been able to reproduce any data loss ourselves but we know of at least one customer that has had this problem.
Another announcement will be posted once Version 5.38.1 has been released.
