We are pleased to announce the release of PhonePad Version 5.38.1.
This is an important update. The internal database engine used by PhonePad is provided by a 3rd party company. We have been advised by the database company that there is a possibility of data loss IF the PhonePad 5 Server crashes when File I/O Buffering is enabled.
This is due to a bug in the database engine that was just discovered. This release includes a new version of the database engine that fixes the problem.
As a precaution, it is highly recommended that you update to Version 5.38.1 as soon as possible.
Changes in This Release
- UPDATED – An important update of the database engine (2.28 Build 6) is included in this release to prevent potential data loss from File I/O Buffering if the PhonePad Server crashes for some reason.
- FIXED – Message archiving was not working.
- FIXED – New version check was not working.
- FIXED – For new Follow Up notes, an internal identifier was incorrectly being added to the notes field.
- FIXED – The Automatic Login setting under System Rules could prevent PhonePad from logging in if the setting was set to an invalid value. This occurred with one customer and we have been unable to determine how this happened but we have added a fix to handle this if it does occur.
- Various minor fixes and improvements.
Some of these changes were in the previous release but we’re repeating them here in case you are updating from an earlier version.
Installation Information
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.
Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program. The update will update your database whereas the setup program will overwrite it with a blank database.
Important Information If You Are Updating from PhonePad Version 5.35.x
Some code was added to the PhonePad loader program (the blue window with the PhonePad logo that finds the server connection) to log what security software was installed on the workstation that we would use to diagnose any startup issues.
Unfortunately on some Windows 7 workstations this caused the PhonePad loader to just sit there and do nothing. We don’t know why this would have caused this and, as far as we have been able to ascertain, it only affects Windows 7 workstations.
This code has been removed in this release so this problem should no longer occur once these workstations have been updated to 5.36.0 or higher. However, it does mean that the PhonePad Version 5.36.0 workstation setup program will need to be manually downloaded and installed on any affected workstations.
Downloading the Update
You can download the update from your My PhonePad account.
If you are a trial user please contact Support for a download link for this version.
Please contact Support if you have any problems or questions.
