We have had an issue with the Remote Support Scheduling System. We weren’t receiving notifications of new appointments tha
t had been scheduled.
We use Acuity Scheduling for the scheduling of remote support. It links with iCloud to send the appointment notifications to our Apple devices. For some reason iCloud lost the connection setting after we upgraded to iOS 12.
We have just become aware of the issue and it has now been fixed as of a few minutes ago.
We apologize for any inconvenience this may have caused, especially if you had an appointment scheduled and we didn’t call you. We weren’t ignoring you – we just didn’t know there were any appointments.
