There has been a little confusion about support plans. Some users thought that if they didn’t have a Support Plan then they wouldn’t be able to get any support at all. That’s not true. Free email support is always available.
To avoid any further confusion Support Plans have now become Update Plans.
Update Plans provide you with all major and minor updates for 12 months.
As a bonus for users with current Update Plans, you can get up 2 free remote support sessions per year (if required). If you don’t have a current Update Plan, you can still get remote support at $37 per session.
Your current Support Plan has already been transitioned to the Update Plan system so there’s nothing you need to do.
For more information on Update Plans, please see this page: https://www.cybercom-software.com/update-plans.htm
If you discover any issues with the Update Plan system please let us know.
