After a nightmare few weeks where our online systems stopped working and then our website totally disappeared off the Internet, we are finally back up and running again.
When our web hosting service (who we had been with for over 15 years), or should I say our ex-web hosting service now, broke our online systems by making configuration changes we were unaware of to the web servers, all of our online systems stopped working. We’re talking about downloading, purchasing, MyPhonePad portal, and a bunch of other systems.
It took them a week to fix it, and then two weeks later they broke it again. This time we had to wait for almost 3 weeks before they got back to us saying that they didn’t know how to fix it.
We then found another web hosting company and started the process of transferring our website and systems over to them. The nightmare got worse because our website vanished and was like that for about a week and a half. On top of that our Helpdesk system was down, our email was down, and even our phone system was down (because it’s web based). None of this was the fault of the new hosting service, but rather was due to a series of incidents that conspired against a smooth transition.
To make a very long story short, everything is working again (at least as far as we know) so we should be back to normal now.
We apologize for this rather long outage but unfortunately it was beyond our control.
Please let us know if you find anything that is broken.
