If your PhonePad folders are not refreshing when new messages are received or sent, you may need to update your Workstation Notification service.
The latest version is 5.16.0. When you install the PhonePad 5.64.1 Server Update this version of the Workstation Notification Service should be installed. However, we have had reports that this is not happening on some systems.
To resolve this, please install the latest version of this service on your workstations separately by using the following link: https://tinyurl.com/y2wzk82z
If you still have issues please report them to support at cybercom-software.com.
