Guess what? Now you can get read receipts for messages forwarded to email too!

And the best part? It’s super easy to set up.

Here’s what you need to do:

1. Log in to PhonePad as a System Administrator.
2. Next, head over to the System Admin menu and select MessageSender Settings.
3. Now, all you have to do is click on the checkbox that says “Allow Read Receipts” and hit OK.

That’s it! The next time you send a message, just make sure to check the Read Receipt checkbox in new messages, and you’re all set.

Pretty neat, right? Happy messaging!

Please note that these features require PhonePad 5.83.0 or later and MessageSender 6.25.0 or later.

The post Read Receipts on Messages Forwarded to Email? appeared first on Cybercom Software Blog.

We’ve had a busy few weeks adding new features, updating existing features, and fixing bugs.

There are too many new features to cover here so here’s just 3 of them.

Appointment Calendar: Days with Appointment are Highlighted in Green

This is a handy new feature.  You only have to glance at the calendar object to see which days have appointments.

Thank you Glenda for the suggestion.

Read Receipts for Emails

When messages are forwarded to a user by email, you can now have a read receipt sent back to you when the user reads the email.

Mail Delivery Failure

If messages sent by email fail to meet their destination, MessageSender will now send you a message to let you know.

Both of these new features require MessageSender Version 6.25.0.

Problems?

We’re human too.  We haven’t been replaced by AI-controlled robots yet. And we’re definitely not perfect.  Like most other humans, we can make mistakes.  If you find a mistake or a bug, please let us know and we’ll fix it as quickly as possible.

Changes in This Release

• NEW: New system message types added: Email Read Receipt and Email Delivery Failure (requires MessageSender Version 6.25.0 or later).
• NEW: Display Name added to user accounts. If present, these will be displayed in the Inbox header and User List.
• NEW: Select which users appear in the Appointment Calendar from one screen.
• NEW: Set the emails for all users from one screen.
• NEW: Outgoing messages now allow adding Notes for calls.
• NEW: Messages can now be printed from Global Search.
• NEW: Some users were getting confused when using the Global Search, and couldn’t find a way to get back to the Inbox (just click the Inbox folder) so they would exit PhonePad and go back into it. Added a link to Global Search bar to take them back to the Inbox.
• NEW: ControlCenter – Added download button for MessageSender.
• NEW: Appointment Calendar – Standard appointments now have the option to schedule a room.
• NEW: Appointment Calendar: Notes can be displayed in the appointment space.
• NEW: Appointment Calendar: Days with appointments are now highlighted in the date selection calendar.
• NEW: Appointment Calendar: Don’t like the term “Provider”? Change it to whatever you want.
• NEW: Appointment Calendar: Don’t like the term “Client”? Change it to whatever you want.
• ADDED: Warning if PhonePad takes more than 30 seconds to start up.
• IMPROVED: Cut, Copy and Paste added to right-click menu in text (MEMO) messages.
• CHANGED: Free Text Appointment Type renamed as Miscellaneous.
• FIXED: Caller ID information window wasn’t popping up for TAPI devices.
• FIXED: Administrator notifications were not working.
• FIXED: Issue with Forgot My Password feature.
• FIXED: System Rules wasn’t correctly saving the toolbar configuration.
• FIXED: Pushover email address under User edit not being saved.
• FIXED: Outgoing messages would reappear after being deleted.
• FIXED: Outgoing messages list not updating when new messages are saved.
• FIXED: Outgoing messages were adding incorrect company and phone number for callers.
• FIXED: Sent Message List not sorting on date correctly after new message.
• Minor fixes and improvements.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.22.0 or later.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

If you’re unsure of how to install updates, please watch the video on this blog post.

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.  The cost is $37 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

The post PhonePad Version 5.83.0, Appointment Calendar Version 5.16.0, and MessageSender Version 6.25.0 Have All Been Released. appeared first on Cybercom Software Blog.

We very rarely ever offer discounts, so if you don’t already have all of our software (PhonePad, MessageSender, and Appointment Calendar) then take advantage of a 30% discount on everything!

All you have to do is visit our website and click on the offer that pops up.

But don’t wait because once Tuesday is here, the discounts go away and may never come back.

The post Black Friday and Cyber Monday Sales. appeared first on Cybercom Software Blog.

These new versions of PhonePad, Appointment Calendar, and MessageSender have been released at the same time as they have new inter-related features.

What’s New in PhonePad

New Reply, Forward, and Delete Buttons

When you view a phone or text (memo) message, you will notice new buttons that allow you to reply, forward, or delete from within the message.

You may be wondering why the Delete button is so far away from the Reply, Forward, and Close buttons.

During testing we accidentally clicked the Delete button instead of the Close button too many times to count.  We decided to separate it from the other buttons so that it couldn’t be clicked accidentally.

Message History

Phone and Text (memo) messages now have a History tab where you can quickly and easily check the history of messages related to the open one.

Simply select the History tab and then click Refresh.

You can open any message in the History list by double-clicking on it.

Receive Emails Replies in PhonePad

I don’t know how many times we’ve been asked for this feature but I’m thrilled to say it’s finally here for all of you using MessageSender and Automatic Message Forwarding.

In the past, when a user received a message via Automatic Message Forwarding, replying to the message resulted in it being sent to the sender’s email software.

Now when you reply to an automatically forwarded message that was sent by email, your reply ends up back in the sender’s PhonePad Inbox!

Here’s an example.  Jane was sent a message in PhonePad, and it was forwarded to her email address.  She can reply to the email just like she would any other email (the example is in Outlook).  What makes the difference is the special MessageSender email account it will be sent to (@messagesender.online).

When the email is received by MessageSender, it will route it to the original sender.  This is how it appears in the sender’s Inbox in PhonePad.  Note the new icon that now shows in the message type column.

This is what the message looks like when you open it.

No more hunting for replies in your email software, and trying to work out who it’s for as it automatically goes to the right user.  If the user deletes the original email content in the reply, just open the History tab and you will find the original message there.

Important: This feature requires MessageSender Version 6.22.0 or higher.

What’s New in Appointment Calendar?

Not All Users Have to Appear in the Provider List

If you don’t want a user to appear in the Provider List in Appointment Calendar, there is a new option in PhonePad for that.

In this example, Jennifer is a reception, not a provider so we don’t want her showing in the Provider List in Appointment Calendar.

To do this, open User Manager in PhonePad, select the user, click Edit,.and uncheck the User is an Appointment Calendar Provider checkbox.

Edit Client in Appointment

As well as adding a new client within an appointment, there is a new button for editing the client’s details.

Haven’t Tried PhonePad Yet?

If you haven’t tried PhonePad yet then why not download the trial version right now, before you forget?

You get 60 days to try PhonePad (plus Appointment Calendar and MessageSender) for absolutely free!  I’m not kidding.  There’s no cost to try it.

We don’t want your credit card information.  There is no obligation, no type of commitment of any sort.

It’s totally risk-free, so what are you waiting for?  If you don’t like it, then delete it.

But while you’re trying it we’re here to help you.  We’ll even remotely install it for free if you like.  We’ve been around for a long time.  Check out our domain name registration (or look it up yourself).  Registered way back in 1998.

Download the trial version now!

Changes in This Release

• NEW: Reply, Forward and Delete buttons have been added to the View Phone Message and View Text Message screens.
• NEW: The View Phone Message and View Text Message screens now have a History feature that shows all messages related to the viewed message.
• NEW: Added option to include or exclude users from being providers in Appointment Calendar.
• NEW: Added Email Reply message type for new MessageSender feature.
• NEW: Appointment Calendar: New edit client option has been added to the appointment screen.
• NEW: MessageSender now has an email reply option. Users can now reply to emails and they will return to PhonePad.
• IMPROVED: New button added to Server Settings in ControlCenter opens the server folder.
  FIXED: Default Inbox message filtering was not working correctly.
• FIXED: MessageSender was not using the correct template when sending text messages by email.
• FIXED: Appointment Calendar: The last 3 days of February weren’t being displayed in the month view.
• FIXED: Appointment Calendar: Notes added to a client were sometimes not saved.
• FIXED: Intermittent connection issue with Workstation Notification Service.
• Minor fixes and improvements.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.22.0 or later.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

If you’re unsure of how to install updates, please watch the video on this blog post.

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.  The cost is $37 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

The post PhonePad Version 5.77.1, Appointment Calendar 5.9.0, and MessageSender 6.22.0 Have Been Released. appeared first on Cybercom Software Blog.

It’s designed to help you get answers to questions or problems you may have without having to wait for a response from us.  It’s simple to use and includes a search feature to make it easy to find what you’re looking for.

Of course, if you can’t find an answer there then please contact us.

More information will be added in the coming days and weeks.

You can access the new Knowledge Base here: https://www.cybercom-software.com/knowledgebase

The post The Knowledge Base is Now Live. appeared first on Cybercom Software Blog.

Changes in This Release

• FIXED: Forwarded and replied messages weren’t being sent.

Important Information About PhonePad

This release is only compatible with PhonePad Version 5.72.1 or later.

Installation Information

Please note: MessageSender must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC).

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a new version of MessageSender your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of MessageSender..

Digital Signatures

The MessageSender executable is digitally signed for your protection.

Downloading the New Version

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

The post MessageSender Version 6.20.2 Has Been Released. appeared first on Cybercom Software Blog.

MessageSender Version 6.20.0 is now available for download.  This release includes the following changes:

• UPDATED – MessageSender has been updated for the new template labels and fields.
• Minor fixes and improvements.

Important: this version requires PhonePad Version 5.67.2 or later.

Downloading the Update

You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator).

If you are a trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.  Alternatively you can download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator).

Please contact Support if you have any problems or questions.

The post MessageSender Version 6.20.0 Has Been Released. appeared first on Cybercom Software Blog.

When a Server Update is released you don’t need to email us for a link.  You can access the link directly by logging in to My PhonePad Trial.

Now you can always have the latest version of PhonePad, Appointment Calendar, MessageSender, etc. while trying out the software.

All you need to login is the email address you used when starting your PhonePad trial.

Please note that access to My PhonePad Trial will expire when your trial period has finished.

The post Announcing My PhonePad Trial. appeared first on Cybercom Software Blog.

• IMPROVED – Compatibility with some mail servers was improved.
• Minor fixes and improvements.

Important: this version requires PhonePad Version 5.63.0 or later.

Installation Information

Please note: You can download the update from your My PhonePad account.

Please contact Support if you have any problems or questions.

The post MessageSender Version 6.19.1 Has Been Released. appeared first on Cybercom Software Blog.

We decided it’s time to make an adjustment to our pricing to keep pace with rising costs.

We wanted to let you know that, on March 31, 2021, pricing for PhonePad and MessageSender will increase.

If you are already a licensed PhonePad user then it won’t affect you, but if you are trialing PhonePad then you might want to remember this date.

The new pricing will be announced on March 30.

The post PhonePad Pricing Will Be Increasing Soon. appeared first on Cybercom Software Blog.