We are pleased to announce the release of PhonePad Version 5.66.2.

This release includes Appointment Calendar Version 5.0.2.

Changes in This Release

• IMPROVED: Appointment Calendar: Configuring toolbar is more intuitive.
• IMPROVED: Appointment Calendar: Clicking Confirm, Completed or No Show a second time resets the appointment status.
• FIXED: Appointment Calendar: Error when rescheduling an appointment.
• FIXED: Appointment Calendar: Updated appointments are not showing details or the user’s name.
• FIXED: Appointment Calendar: Appointment rescheduling screen shows incorrect duration. Affects display only.
• FIXED: Appointment Calendar: Client History times are showing as AM/PM, even when 24 Hour Time is selected.
• Minor fixes and improvements.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.19.0 or later.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Downloading the Update

You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator).

If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator).  You can also send an email to support and we will send you the update link.

Please contact Support if you have any problems or questions.

Installing Updates

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.

We are pleased to announce the release of PhonePad Version 5.66.1.

This release includes Appointment Calendar Version 5.0.1.

Changes in This Release

• FIXED: A client reported issues with licensing Appointment Calendar.
• Minor fixes and improvements.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.19.0 or later.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Downloading the Update

You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator).

If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator).  You can also send an email to support and we will send you the update link.

Please contact Support if you have any problems or questions.

Installing Updates

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.

After over 10 months of development Appointment Calendar is finally here!

We planned to release it on June 18, but like many best laid plans it didn’t work out the way we envisaged.  Murphy’s Law was in full effect on launch day – everything that could go wrong with the build and release process went wrong.

We worked all weekend to get it sorted out.  After many, many hours of frustration we located the causes of the problems and fixed them.

The end result is you can get Appointment Calendar now!

What’s It Look Like?

Appointment Calendar has a clean, modern user interface.  Most features are accessible from the main screen (shown in the screenshot).

Each appointment type is shown in a different color (which is customizable).

There are 8 different appointment types.  Adding appointments is simple – just select a blank space on the calendar and click one of the buttons in the toolbar.

Or use the Find Next Available Appointment feature to find available appointments for any provider.

There are Daily, Weekly and Monthly views so you can view appointments at a glance.  The Monthly view shows how much of the available appointment times are already booked for every day of the month.

To find out more, download Appointment Calendar today.

Problems?

We have worked hard on Appointment Calendar but we’re only human (yes, it’s true – no robots here) so there could be mistakes.  If you find any please let us know by shooting an email to support@cybercom-software.com.  We can’t promise there won’t be mistakes but we can promise we will fix them.

This is Just the Beginning

Now that we’ve released Appointment Calendar, is that it?  No, not by a long shot.

What you see now in Appointment Calendar is just the beginning.  We have lots of new functionality and improvements to add over the coming weeks and months.

Maybe there’s a feature you need that isn’t there.  Well chances are it will be added over the coming months.

And what’s really good about this is, as long as you have a current PhonePad 5 Update Plan, you will get these new versions at no additional cost.

So How Do I Get Appointment Calendar?

If you have a licensed PhonePad then you just need to download the PhonePad Version 5.66.0 Server Update (or later).  Appointment Calendar will be automatically installed when the workstations update.  Just login to My PhonePad using your account details to get the update.

If you are trial user send support@cybercom-software an email and we’ll send you a download link.

If you don’t have PhonePad installed yet then go to the Download page.  When you get the download link it will be for Version 5.66.0 (or later).

We are pleased to announce the release of PhonePad Version 5.66.0.

The highlight of this release is the new Appointment Calendar.  If you want Appointment Calendar then you need this release because it’s the only way you can download it.

Changes in This Release

• NEW: Includes a trial version of the new Appointment Calendar.
• IMPROVED: Phone message form now loads faster.
• IMPROVED: Double-clicking a search result in the Caller Lookup screen now closes the screens and adds the caller details to the new phone message.
• IMPROVED: Archiving now shows a progress bar.
• IMPROVED: Instant Chat now remembers the selected user and doesn’t scroll out of view when the user list is automatically refreshed.
• IMPROVED: Instant Chat window is now resizable, and it remembers the position and size of the window.
• FIXED: Follow Up Notes were not being archived.
• Minor fixes and improvements.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.19.0 or later.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Downloading the Update

You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.

Installing Updates

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.

So you may be wondering “Where’s the PhonePad Appointment Calendar you’ve been promising?”.

It’s taken us a bit longer than originally planned due to a number of reasons.

This is the first appointment scheduling system we have developed so we weren’t entirely sure on exactly every bit of functionality that would be needed.  As we were deep in development we realized that there were some features that were probably needed by users that weren’t in our original design.  We added them in and that added to the development time.

There were also some aspects of the Appointment Calendar we weren’t happy with, so they were rewritten.  Then we discovered some technical issues that took some time to resolve.  We’re fussy so we want to make sure everything is just right.

During our Alpha testing we found a few bugs, which is normal for any software development project.  Of course, they have all been fixed but sometimes it can take a fair bit of time locating and fixing the cause.  The bottom line is we won’t release a product until we feel it’s ready.  There’s no point releasing something that still has known bugs.

We’ve been working on the Appointment Calendar for PhonePad for about 10 months now.  A lot of work has gone into it.  The good news is we’re right near the end of the entire development cycle.  The code has been completed.  We’re now going through Beta testing to uncover any bugs we may have missed.  There have already been a couple found and fixed.  The documentation, ie. help file and user guide, are underway.

We’re hoping to release Appointment Calendar in the next couple of weeks.  This does depend on how many bugs are found during Beta testing (only minor ones should exist now) and how long it takes to fix them.  We’re working hard to get it ready as quickly as we can. The end is in sight and we should have the Appointment Calendar to you very soon.

You can check the status of the Appointment Calendar page on our website.  Make sure you register your interest to get a 20% discount when it’s released!

MessageSender Version 6.19.1 is now available for download.  This release includes the following changes:

• IMPROVED – Compatibility with some mail servers was improved.
• Minor fixes and improvements.

Important: this version requires PhonePad Version 5.63.0 or later.

Installation Information

Please note: You can download the update from your My PhonePad account.

Please contact Support if you have any problems or questions.

We are pleased to announce the release of PhonePad Version 5.65.4.

Changes in This Release

• FIXED – When setting a message to Completed, the color of the text would change to the Completed Message color, but then reset to the Unread Message color.
• FIXED – The popup message that advises the Workstation Notification Service was not running would appear even when the service was running.
• Minor fixes and improvements.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.19.0 or later.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Downloading the Update

You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.

Installing Updates

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.

We are pleased to announce the release of PhonePad Version 5.65.3.

Changes in This Release

• Minor fixes and improvements.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.19.0 or later.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Downloading the Update

You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.

Installing Updates

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.

It’s been around 15 years since there has been any real price change with PhonePad.

We decided it’s time to make an adjustment to our pricing to keep pace with rising costs.

We wanted to let you know that, on March 31, 2021, pricing for PhonePad and MessageSender will increase.

If you are already a licensed PhonePad user then it won’t affect you, but if you are trialing PhonePad then you might want to remember this date.

The new pricing will be announced on March 30.