Manage your phone messages quickly and easily with PhonePad!
If your PhonePad Inbox isn’t refreshing when new messages are sent to you then here’s what to check (this only applies to users using PhonePad Version 5.65.5 or later):
For more information, please read this page on our website.
We are pleased to announce the release of PhonePad Version 5.62.0 and MessageSender Version 6.17.0.
MessageSender Version 6.17.0 requires PhonePad Version 5.62.0, so if you use MessageSender and install this version, please make sure you also install PhonePad Version 5.62.0.
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, and then works out what changes are required, then makes those changes.
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.
After almost two weeks of concerted effort we finally have all of our backend systems back online.
The job to get everything up and running again was way bigger than we initially thought. Not only did our web hosting service “lose” our main database, but they updated critical system frameworks without notifying us in advance. We spent two weeks converting all of our systems to run under the new configurations.
The systems that were affected were:
The good news is we think we have finally managed to get everything working as it should. Of course, if you find that something isn’t working then please let us know.
We discovered late last night that most of our web server backend systems are down. This affects the license server, My PhonePad, our ordering system, and so on.
This is not due to an attack but rather a problem with our main database. Please bear with us while our web hosting service investigates this and hopefully resolves it quickly.
We apologize for any inconvenience this may cause.
We are pleased to announce the release of PhonePad Version 5.61.0.
Two new features have been added for our trial users.
If you get to the end of the trial period and need more time, there is now an Extend button that enables you to request an extension of your trial.
Whenever a new version is released during your trial period, a link will appear on the Trial screen. Just click the link to download and install the new version to your Server or Host PC.
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, and then works out what changes are required, then makes those changes.
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.5.58.0
We are pleased to announce the release of PhonePad Version 5.60.0.
When doing remote support for some clients and trial users, we found that a few of them were experiencing problems connecting to their PhonePad Server.
In a lot of these cases it was due to the connections being blocked by a firewall. Even though firewall rules are created when PhonePad is installed, PhonePad was still being blocked.
Most of the time these connections issues were resolved by reapplying the firewall rules for PhonePad.
This release includes a new FirewallRules application that allows you to easily reapply the firewall rules yourself on your Server and workstations.
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, and then works out what changes are required, then makes those changes.
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.5.58.0
We are pleased to announce the release of PhonePad Version 5.59.0.
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, and then works out what changes are required, then makes those changes.
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.5.58.0
Yep. Looks like we were a bit too optimistic about our Internet being stable. After everything looked like it was working the way it was supposed to, we had more connection issues yesterday and today.
At the risk of jinxing ourselves, our Internet is mostly working. We do have the occasional dropout but most of the time it seems to be working okay.
We are working through the support requests that were received by our online helpdesk system while we weren’t able to connect to it. If you’ve been waiting for a reply then please know that we will get to you as fast as we can.
We apologize for any inconvenience.
If you haven’t had a reply to your support requests from us over the last 3 or 4 days 
it’s because we had no Internet.
We have had issues with the Internet since the end of last week. Sometimes we could get connections but most of the time we couldn’t – well, we could but they wouldn’t go anywhere due to DNS problems with our ISP (a couple of days ago there was a well publicized national outage).
Over the last couple of days we have been unable to get a stable connection – we had frequent drop outs (eg. every few seconds). This made it impossible to do anything, including uploading a new release. This was very frustrating as I’m sure you can imagine.
Things seem stable as of right now so hopefully we’re back in business.
We are pleased to announce the release of PhonePad Version 5.58.0.
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, and then works out what changes are required, then makes those changes.
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.5.58.0
