We are pleased to announce the release of MessageSender Version 6.17.1.  This release includes the following changes:

• FIXED – An error was occurring when forwarding phone messages by email.
• Minor fixes and improvements.

Important: this version requires PhonePad Version 5.62.0 or later.

Installation Information

Please note: You can download the update from your My PhonePad account.

Please contact Support if you have any problems or questions.

We are pleased to announce the release of PhonePad Version 5.62.1.

Changes in This Release

• FIXED – MessageSender was sending multiple messages to each user.
• Minor fixes and improvements.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.17.0 or later.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, and then works out what changes are required, then makes those changes.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Downloading the Update

You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.

Installing Updates

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.5.58.0

If your PhonePad Inbox isn’t refreshing when new messages are sent to you then here’s what to check (this only applies to users using PhonePad Version 5.65.5 or later):

• Check on each workstation to make sure the Workstation Notification Service is running.
• Check the Server or Host PC to make sure the Notification Service is NOT running.

For more information, please read this page on our website.

We are pleased to announce the release of PhonePad Version 5.62.0 and MessageSender Version 6.17.0.

MessageSender Version 6.17.0 requires PhonePad Version 5.62.0, so if you use MessageSender and install this version, please make sure you also install PhonePad Version 5.62.0.

Changes in This Release

• IMPROVED – MessageSender templates are now stored in the database so they can managed from within PhonePad by an administrator.
• IMPROVED – PhonePad will automatically increase timeouts when there are too many lost connections.
• UPDATED – After receiving numerous reports about anti-virus software blocking the UDP notifications sent by the PhonePad notifications system, the Workstation Notifications Service has been modified to use a different method of Inter Process Communication (IPC).
• REMOVED – ControlCenter settings for MessageSender have been moved to the PhonePad workstation software, making it easier for system administrators to manage MessageSender.
• FIXED – In some rare cases the recipients for a message were being incorrectly formatted, causing the message sending to fail.
• FIXED – If a connection is lost with the server, message labels may appear blank.
• FIXED – Drag and drop issue with the ToDo List.
• Minor fixes and improvements.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, and then works out what changes are required, then makes those changes.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Downloading the Update

You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.

Installing Updates

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.

After almost two weeks of concerted effort we finally have all of our backend systems back online.

The job to get everything up and running again was way bigger than we initially thought.  Not only did our web hosting service “lose” our main database, but they updated critical system frameworks without notifying us in advance.  We spent two weeks converting all of our systems to run under the new configurations.

The systems that were affected were:

• My PhonePad accounts.
• The licensing system.
• The order processing system.
• Our online management systems.
• Plus other critical systems.

The good news is we think we have finally managed to get everything working as it should.  Of course, if you find that something isn’t working then please let us know.

We discovered late last night that most of our web server backend systems are down.  This affects the license server, My PhonePad, our ordering system, and so on.

This is not due to an attack but rather a problem with our main database.  Please bear with us while our web hosting service investigates this and hopefully resolves it quickly.

We apologize for any inconvenience this may cause.

We are pleased to announce the release of PhonePad Version 5.61.0.

New Features for PhonePad 5 Trial Users

Two new features have been added for our trial users.

If you get to the end of the trial period and need more time, there is now an Extend button that enables you to request an extension of your trial.

Whenever a new version is released during your trial period, a link will appear on the Trial screen.  Just click the link to download and install the new version to your Server or Host PC.

Changes in This Release

• NEW – Trial period extension option for trial users.
• NEW – Update download link for trial users.
• UPDATED – Added code for isolating the missing recipients issue.
• Minor fixes and improvements.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, and then works out what changes are required, then makes those changes.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Downloading the Update

You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.

Installing Updates

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.5.58.0

We are pleased to announce the release of PhonePad Version 5.60.0.

New Firewall Rules Application

When doing remote support for some clients and trial users, we found that a few of them were experiencing problems connecting to their PhonePad Server.

In a lot of these cases it was due to the connections being blocked by a firewall.  Even though firewall rules are created when PhonePad is installed, PhonePad was still being blocked.

Most of the time these connections issues were resolved by reapplying the firewall rules for PhonePad.

This release includes a new FirewallRules application that allows you to easily reapply the firewall rules yourself on your Server and workstations.

Changes in This Release

• NEW – FirewallRules application makes it easy for you to reapply firewall rules when something is blocking connections to the PhonePad Server.
• ADDED – MessageSender Settings can now be accessed from within PhonePad.
• ADDED – PhonePad Server automatically corrects issues with the configuration file which can happen after a server update fails to complete due to anti-virus software.
• IMPROVED – ControlCenter improvements.
• FIXED – Follow Ups for Outgoing messages not appearing when selecting a message.
• FIXED – Follow Ups for Outgoing messages have a weird selection colour when they don’t have focus.
• FIXED – In some some situations, when registering a new CloudMail account the correct information was not being passed to the CloudMail Server. This only affected a small number of users.
• Minor fixes and improvements.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, and then works out what changes are required, then makes those changes.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Downloading the Update

You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.

Installing Updates

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.5.58.0

We are pleased to announce the release of PhonePad Version 5.59.0.

Changes in This Release

• ADDED – PhonePad Server now handles multiple IP Addresses.
• ADDED – PhonePad Workstation now handles multiple IP Addresses from Server and cycles through them, looking for a connection.
• IMPROVED – Control Center now handles multiple IP Addresses.
• UPDATED – Control Center: The Scan IP has been removed because this is now done automatically.
• FIXED – Control Center: Error when retrieving server sessions.
• FIXED – When marking a message for Follow Up, the wrong icon (Completed) was being displayed (until the Inbox was refreshed).
• FIXED – Automatic reconnection when the connection to the server was lost was not working.
• FIXED – Server Access Key was not updating IP Address.
• FIXED – Log Viewer was not reading trace files.
• Minor fixes and improvements.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, and then works out what changes are required, then makes those changes.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Downloading the Update

You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.

Installing Updates

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.5.58.0