Despite the spread of the COVID-19 virus it’s business as usual and we are still here to assist you.  We work remotely so social distancing is not really a problem.

You may have heard about the craziness around toilet paper hoarding here in Australia, as people unnecessarily panic. Goodness knows why they need dozens and dozens of rolls of toilet paper so here’s our take on it (to lighten the mood).

We are pleased to announce the release of MessageSender Version 6.15.7.  This release includes the following changes:

• FIXED: When passing device names to Pushover, carriage return and linefeed characters were incidentally passed to terminate the data.  Pushover no longer strips these values and so it was not recognizing the device names (as they contained extra characters), causing messages to be sent to all Pushover devices in the account.  These additional characters are now being removed by MessageSender, and so messages should now only be sent to the specified devices.
• REMOVED: The <company> tag in email templates for text messages was not relevant.
• Minor fixes and improvements.

Important: this version requires PhonePad Version 5.56.0 or later.

Installation Information

Please note: You can download the update from your My PhonePad account.

Please contact Support if you have any problems or questions.

We are pleased to announce the release of PhonePad Version 5.56.4.  This is a maintenance release.

Changes in This Release

• FIXED – Duplicates were being added when the Overwrite option was being used.
• FIXED – Automatic copying on backups to another drive was not working in some situations.
• Minor fixes and improvements.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, and then works out what changes are required, then makes those changes.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Downloading the Update

You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.

We get a lot of questions about importing Phoneslips data into PhonePad.

The short answer is you can import your Phoneslips contacts, but you can’t import your Phoneslips messages.

We were going to create a program for importing the messages from Phoneslips, but we needed information from Telexis about the database Phoneslips uses, and the data structures, etc.  We tried several times but unfortunately they did not want to provide that information.  Without that, it was not possible to create a program to import the data.

You can import your Phoneslips contacts though by using the Import facility in the PhonePad Address Book.  For many Phoneslips users it has been plain sailing.

But others have had some issues.  This has happened because Phoneslips doesn’t strictly adhere to the CSV standards when it exports the data.

With some of the Phoneslips contacts files we have looked at there has been some really odd formatting.  This causes problems when you try to import the data, so you may need to manually clean up your contacts file a bit.

The first row in the Phoneslips contacts file also needs to have the correct column names for importing.  To help you with this we created the CSV Header Editor, which you can freely download from here. Check out the instructions on the same page.

When you save any changes you make, the CSV Header Editor will ensure that the contacts file is saved with the correct CSV formatting.

We are pleased to announce the release of PhonePad Version 5.56.3.  This is a maintenance release.

Changes in This Release

• IMPROVED – New or edited Address Book entries are now selected after adding or editing.
• FIXED – Error when adding new Address Book entries.
• Minor fixes and improvements.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Downloading the Update

You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.

We are pleased to announce the release of PhonePad Version 5.56.2.  This is a maintenance release.

It contains the same changes that were in Version 5.56.1 except that this one actually works!

Sorry again for any inconvenience.

Changes in This Release

• FIXED – Global search issues.
• FIXED – WhereRU was not setting automatic status.
• FIXED – Users with spaces in their username were unable to launch WhereRU, ToDo List, and InstantChat.
• FIXED – Unable to search for names containing apostrophes, eg. O’Brien.
• FIXED – Start on Windows Start may not work in specific situations.
• FIXED – Access Violation when adding new user from the Add Caller screen in new phone messages.
• Minor fixes and improvements.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Downloading the Update

You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.

A problem has been discovered with the Version 5.56.1 server update. 

Test builds all worked fine but there was an issue with the release build during the automated build process.  Due to this issue some database changes weren’t included in the update.

The problem has now been fixed and we will be releasing Version 5.56.2 within the next few hours, after we have verified that it is working correctly.

We apologize for any inconvenience this may have caused, but we fixed the problem as soon as we became aware of it.

We are pleased to announce the release of PhonePad Version 5.56.1.  This is a maintenance release.

Changes in This Release

• FIXED – Global search issues.
• FIXED – WhereRU was not setting automatic status.
• FIXED – Users with spaces in their username were unable to launch WhereRU, ToDo List, and InstantChat.
• FIXED – Unable to search for names containing apostrophes, eg. O’Brien.
• FIXED – Start on Windows Start may not work in specific situations.
• FIXED – Access Violation when adding new user from the Add Caller screen in new phone messages.
• Minor fixes and improvements.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Downloading the Update

You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as a

We are pleased to announce the release of PhonePad Version 5.56.0.

There are a lot of changes in this release, including quite a few bug fixes, so it’s a good idea to update.  If you discover any problems please email Support as soon as possible.  We can’t promise that releases will be bug-free (no-one can) but we can promise that we will try to fix any as soon as we possibly can.

Changes in This Release

• ADDED – Link to new CSV Header Editor has been added to Address Book Import window.
• ADDED – Message preview for all folders (Sent, Outgoing, etc.)
• ADDED – Caller Lookup now includes Fullname search.
• ADDED – New options in settings allow you to set message forms to always stay on top. Or not.
• ADDED – Suffix field added to Address Book to allow entering of Junior, Senior and qualifications (eg. MD).
• ADDED – CheckDatabase program to check for data corruption in the PhonePad database.
• IMPROVED – ControlBar has been reduced in size so that it occupies less screen space.
• IMPROVED – The Address Book import has been refreshed to provide more flexible importing.
• UPDATED – Database engine updated to 2.31 Build 11.
• FIXED – Alphabetical ordering of folders.
• FIXED – Address Book was not refreshing after adding, updating and deleting Address Book entries.
• FIXED – Caller Preview sometimes shows incorrect information.
• FIXED – Forwarded and replied messages cannot be viewed.
• FIXED – Groups Don’t Always Display Correctly in To List.
• FIXED – Login details under User Management.
• FIXED – Message list searching was not returning multiple matches.
• FIXED – Sent folder not refreshing.
• FIXED – Unable to open forwarded and replied messages in Sent folder.
• Minor fixes and improvements.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Downloading the Update

You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.